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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Figo easy to use; doesn't cover the big expenses
Figo has an easy to use app interface and as a Costco member, their premiums are significantly more affordable than other pet insurance, even through my employer. I, however, almost didn't renew after one of my dogs (who was a stray, found on the streets) ended up needing almost $2K in dental work. Her initial exam included a cursory look at her mouth (which she didn't like and the Vet was barely able to see the side of her mouth). They noted "mild calculus". When she went back to be spayed, I requested a teeth cleaning. It wasn't until she was in surgery and they began her cleaning that they noted two molars were rotting and needed to be extracted. There was NO indicator in her initial exam or behavior that she had rotting back teeth. Figo denied the claim for the dental surgery. I appealed. They denied. I appealed again, with a letter from the vet. They denied it. Why have pet insurance for incidents such as that, where the initial exam on a street-found stray, aren't covered? Honestly, I almost walked away from Figo. I ensured that should Ellie have other teeth issues in the future they would cover it and they said, yes. We shall see. Be careful what your vet notes on an initial exam. A pre-existing condition that was unknown should have been covered, period. My Vet agreed and Figo still denied to cover it.
Insurer: Figo
By: Stacy V
Great process!
Great process! Efficient, thorough, quick
Insurer: Pets Best
By: Doreen Wilson
Hospital Bill
Thanks to Pets Plus US for the great job they are doing in ensuring that Smartie gets the best care and gets better as quickly as possible.
Insurer: Pets Plus Us
By: Curtis
Dislike how my rates went up around 30%…
Dislike how my rates went up around 30% after the claim process
Insurer: Embrace
By: Julian Hernandez
Pets Best never pays
After several years of having a policy, this company never paid one claim. Their excuse was always “contacted veterinarian for more information.” According to the vet they never contacted them, and they never paid a claim. Total waste of money.
Insurer: Pets Best
By: Andrew
Love MetLife
Excellent company to do business with. Easy to submit claims and they are quick to process. Recommend them highly.
Insurer: MetLife
By: Catherine
Shadow
ASPCA is wonderful!! My Shadow has been getting ultrasounds, biopsies, etc. ASPCA has been awesome and has not taken long at all to process my claims. I’m so grateful for them! I would and have recommended them!!
Insurer: ASPCA
By: Vicki
My furry friend was enrolled with…
My furry friend was enrolled with Accident and Illness plan for almost two years. After she was treated for an illness recently by the local vetanerian I filed for insurance of the $600 bill. Upon inquiry of the coverage they told me they needed a full record of my pets wellness records, which the veternian furnished to them. Again I called to see what benefits I would collect after the $250 deductible and still they put me off by saying they needed more information about the meds used for treatment which was clearly itemized in the bill furnished to them already, as if it was not necessary. Always a reason not to process the claim. Two years of premimuns for $0. Stay away from this company.
Insurer: Spot
By: Jeff brooks
Everything about the representatives I…
Everything about the representatives I speak to always give me a welcoming attitude.
Insurer: Sonnet
By: Irene
Super long claims process
The agent was pleasant and knowledgeable. In fact all of the agents have been outstanding so far!! 🤌🏽 I gave it a 3 stars due to a long process in filing a claim. It’s been day 3 and it hasn’t even started to be reviewed yet! I was informed it could take up to 30 days!! I dislike it being unacknowledge for so long. I’ve began looking at MetLifes pet insurance policy! Although I do like the affordable plan.
Insurer: Embrace
By: customer