224,962+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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They Don't Pay Claims
I completed all intake forms and thought most of my claims would be paid. I filed some claims through their portal after five months but then had to send duplicates of invoices for another month. Then they decided I must send them my dog's health history back to a full year before I applied for coverage. After another month, they decided my dog had pre-existing conditions, all minor, and denied all but one claim, and the cost of that one came out of my deductible. So, 7 months paying premiums at $48 a month, and I'm out $350 in premiums with no coverage. Also, their communication by email is very slow and a 30 min wait time by phone. Do not recommend.
Insurer: Embrace
By: Laura
Easy
Easy, user friendly, customer service on the phone, fabulous. Couldn’t be happier! Thank You Greg Partch
Insurer: Spot
By: Gregory Partch
Beyond helpful !!!
Everything was solved so quickly and reassuringly ....thank you so much !!
Insurer: Sonnet
By: Tadeush HOLLAND
Easy to file claim
Easy to file claim. Expedited claim exceptionally fast. Ease of direct deposit.
Insurer: Spot
By: Jacque Eyre
Submitting the claim was easy and great result!
Submitting the claim was easy and straightforward. Thes speed and fairness of coverage decision were excellent.
Insurer: Spot
By: Martin Wojtysiak
I sent my Dog's Vet Statement in and it…
I sent my Dog's Vet Statement in and it was reviewed and I was reimbursed promptly. No other requests for Vet notes or other documentation.
Insurer: Fetch
By: Harry
Claim denied for ridiculous administrative reason
My dog had to have a portion of her tail amputated. it took some time to get a proper diagnosis and for the tail to heal properly (as in months). The accident occurred two days before the policy renewal. I submitted a claim once the dog was deemed fit and healed and it was denied because it was not within the 60 day post renewal period, even though this was an ongoing and very traumatic injury -- think blood splattered all over the house.
Insurer: Embrace
By: Josie Ottman
Prompt response to claims, clear system
Prompt response to claims. Clear and straightforward system. Excellent!
Insurer: Spot
By: Paul Milewski
They reel you in and then jack up your rates
They will reel you in with seemingly great rates but the reality is they will raise your premium OFTEN and without explanation or notice. I had a $35 a month increase for literally no reason and, when I asked why, they couldn’t give me a reason and tried to get me to sign up for a new feature called Shift that isn’t any cheaper (and with less benefits). I never write reviews but am actually so shocked at how this company operates I couldn’t let it slide! People are struggling financially these days and I know all corporations never have our best interest and are run by greed but the way Sonnet operates is particularly gross because they market to a younger generation or people that may be looking for cheaper options. You guys should be ashamed of yourselves (that includes the person or bot responding to every single review here)
Insurer: Sonnet
By: Jordan