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Would Not Recommend - Client of 8 years
I have had Fetch insurance for 8 years - I truly regret that I selected this company. My monthly fees have skyrocketed each year (from initially being under $100 a month) and took such an extreme leap when my dog turned 6 - going up by $200 a month. The only explanation they could provide was that my policy had "too much coverage" (Ie. they don't even offer it anymore) and that at 6 years old my dog (who is a small breed who will easily live over double that) was considered to be a senior. I made some policy changes to bring the monthly cost down to $130 - now today I have a policy renewal email saying it's increased by $100 per month yet again. Do not use this company - make a choice that offers transparency when it comes to how your policy cost may be adjusted/calculated. EDIT: Re Fetch Reply - At no point throughout my review did I say that Fetch has not covered claims (though there have been times when they have not, despite explanations from my vet). And I have spoken with representatives - one of whom candidly acknowledged that because I joined when Fetch was a new company and they no longer offer the level of coverage I initially had, the tactic of raising my monthly rate by over $100 a month at a time is to encourage me to decrease my dogs coverage and effectively force me out of the level of care I have. Given I have made use of my policy during some seriously unfortunate heath issues and given that my dog is only half way through his life, I can only imagine what my policy will become cost wise if it continues to be raised by $100 a month yearly as he actually becomes a senior dog. While Fetch has covered many medical bills (as is the purpose of insurance) I would want to know, if I were a new pet owner looking for insurance, that there is no controlled limit to how much your policy cost can be raised it seems, and that the company would have considered my dog senior at the age of 6.
Insurer: Fetch Canada
By: Mica Heins-Spratt
Highly recommend Fetch for pet insurance
This is the first time I have ever purchased pet insurance. I, of course, did not think I would need to use it, but it was recommended to me by the shelter where we adopted our kitten, so I decided to go ahead and purchase it. Unfortunately, I have had many unexpected expenses for the kitten because of a myriad of issues. Fortunately, I got pet insurance, and have been reimbursed by Fetch for these expenses. For the first claim, it took a few tries to make sure I had all of the paperwork and to get it processed, but after that it was super easy! Now I can easily submit a claim and am reimbursed within the time frame they give. I am so glad I have pet insurance through Fetch, and that it's so easy to use! Thank you, Fetch!
Insurer: Fetch
By: Andrea Hartranft
I am extremely happy with Fetch Pet Insurance …
I am extremely happy with Fetch Pet Insurance!! They do what they say 100% The reimbursement process is very fast for the coverage I chose. I highly recommend Fetch Pet Insurance to anyone who owns a pet!! 5 stars ⭐⭐⭐⭐⭐
Insurer: Fetch
By: derek haagensen
Great Customer Service Agents!❤️
Your Customer Service Agents are so helpful, friendly and knowledgeable! It’s always a good experience. Their communication skills are the best. They really listen to your needs and answer our questions so thoroughly and in a manner we understand.
Insurer: Pets Best
By: Louise Wilkerson
First claim
Really easy and straightforward, this was the 1st time I’ve had to file a claim but it was pretty painless. Gastric issues , then on 12/14 I had to file a second one due to my guy getting a hotspot on his backside. Both occurred over the holidays and the processes were delayed but I got a notification that they were going to be. I felt they did a good job of keeping me informed of what was going on. I was pleased with the ease of use and the customer service.
Insurer: Pets Best
By: Consumer
They have been awesome
Support team is great, have been helpful when I've had any questions. Super glad I chose fetch pet as my insurance for my two crazy springers. Great rate and service.
Insurer: Fetch Canada
By: Chelsey
I’m so thankful we had Fetch pet…
I’m so thankful we had Fetch pet Insurance. We had a terrible accident that included several over night stays at the emergency vet. Fetch reimbursed us for a lot of the charges. We got our reimbursement within 2 weeks. So thankful. Highly recommend Fetch 🐾
Insurer: Fetch
By: Consumer
Pick ANY Other Insurance
ASPCA Insurance isn’t run by the ASPCA. It also isn’t run well. They fought our very first claim because they wanted medical history on a dog we adopted as a senior that we don’t have medical records for. Now we’d like to put in a claim and the button to begin the claim mysteriously isn’t working even though our pet’s insurance is paid for and active. They are taking our money and not insuring our pet.
Insurer: ASPCA
By: C Dorsey
Don't get ripped off, keep shopping!
Before you buy, please understand that this company is a scam. They will make up policy amendments as needed, claim they never received requested documents, & decline legitimate claims. Once they deny a claim don't expect to ever receive a response from anyone. Customer service is literally non existent. I would wish you the best of luck in getting anyone to help, or simply respond to any questions you have. Worst experience with an "insurance company" I have ever had. Don't get ripped off, keep shopping, there are better organizations than this by far.
Insurer: ASPCA
By: Max Power