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1st Claim Submittal
Submitting the claim was simple. Now, if the payment process is just as easy I will be thrilled.
Insurer: Embrace
By: Alicia R-S
Unprofessional and inhumane Customer Service
MetLife Pet Insurance has been one of the most unprofessional companies I’ve ever dealt with. There’s no higher-level customer service available — when you ask to escalate, you’re given false promises about someone calling you back, but no one ever follows through. I’ve submitted multiple claims in the exact same format, and instead of processing them consistently, they simply close them without any explanation. Every time I try to fix the issue, I end up spending hours on the phone only to be talked down to or treated like I don’t know what I’m talking about. It’s amazing how quickly MetLife can deduct the premium from your account, but when you actually need support or reimbursement, they completely disappear. Every department I’ve dealt with — even the so-called “fraud and ethics” department — has been unhelpful and dismissive. MetLife Pet Insurance has shown me nothing but shady, unethical behavior. Save yourself the stress and look elsewhere for a company that actually values its customers.
Insurer: MetLife
By: Merredith Diodati
Price very reasonably
Easy and reasonably priced for pets recommend
Insurer: MetLife
By: Steven Norman
Healthy Paws has been amazing this past…
Healthy Paws has been amazing this past year with my 6 year old female pit bull. She got a soft tissue injury at the beginning of the year. They were great on paying for all the testing and treatments. We did laser therapy and hydro therapy for her and I eventually purchased some items for me to do at home. This was to save money and time. HP reimbursed us for everything. We are still doing treatments 6 months later but now at home. She also recently was found to have mass tumors that needed to be removed in October and that was also covered with no issues. Healthy Paws makes it easy to submit claims and I rarely have issues with getting reimbursed. I would not have been able to afford all of these treatments if I did not have insurance for my dog.
Insurer: Healthy Paws
By: Aimee Gonzalez
They considered my question and helped…
They considered my question and helped me with the charges at the vet. Very professional!
Insurer: Trupanion
By: Penny
Healthy Paws has been very responsive…
Healthy Paws has been very responsive to our claims.
Insurer: Healthy Paws
By: Linda Garrett
Honest, Transparent, and Easy to Reach
Trupanion is transparent in their review of my claims and I have always had a very easy time calling a Trupanion representative to speak about my policy and claims. I find Trupanion to be honest in their claim assessments and very quick to issue payments directly to my vet and to reimburse me for expenses I paid.
Insurer: Trupanion
By: Jeff