5
out of 5
Verified
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5
out of 5
Verified
All of the customer service reps have been kind and empathetic.
All of the customer service reps have been kind and empathetic. They have answered all of my questions and processed my claims very efficiently.
- INSURER: Trupanion
- POSTED: 10/09/2022
- BY: Darlene
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
Nous avons bien été renseignés suite à nos questions.
Nous avons bien été renseignés suite à nos questions. Nous avons été rassurés. Dâavoir la possibilité de parler rapidement à quelquâun quand on est stressé est très important. Et la gentillesse est également très appréciée!
- INSURER: Trupanion Canada
- POSTED: 10/09/2022
- BY: Helene
- BREED: Morkie
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
I never have to worry about anything concerning my pets care.
I never have to worry about anything concerning my pets care. The reps at Trupanion are extremely reassuring and I feel they are genuine in their concern for their wellbeing ?? They understand that when this call is made that we are in distress and we donât have to worry about the details of paperwork. Thank you so much for being there in the most stressful of situations!!!
- INSURER: Trupanion
- POSTED: 10/09/2022
- BY: Carey
- BREED: Brittany
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
Any time I call the person I speak with is friendly and knowledgeable in whatever I'm asking about.
Any time I call the person I speak with is friendly and knowledgeable in whatever I'm asking about. I don't hesitate to recommend Trupanion to people.
- INSURER: Trupanion
- POSTED: 10/09/2022
- BY: Debbie
- BREED: Italian Greyhound
- AGE OF PET: 7 - 10
5
out of 5
Verified
Iâve had Truepanion as my pets insurance since he was about a month old and heâs 12 now never had a problem and every time Iâve called in your associates have been extremely helpful
Iâve had Truepanion as my pets insurance since he was about a month old and heâs 12 now, never had a problem and every time Iâve called in your associates have been extremely helpful
- INSURER: Trupanion
- POSTED: 10/09/2022
- BY: Lisa
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
5
out of 5
Verified
4
out of 5
Verified
In general everyone at Trupanion has been very helpful.
In general, everyone at Trupanion has been very helpful. But, frankly, I don't have any idea why I received the starting this most recent exchange of email/information. I was told you couldn't give me any reimbursement for claims because you didn't have information about my dog's treatment at Fremont Veterinary in Portland, OR, when you already had the records. One of the three pages had my name on it, and the puppies we just new, had not yet gone to their forever homes, and had not actually been named yet. I was also told Fremont Veterinary had no information about my friend in their data base. My friend, Dr. Deborah Satterfield, and I raised this litter of 3 in her home for 2 months, before I took them to my home, and both our names and both our addresses were on one of the three pages I provided originally to Trupanion. Subsequently, you paid more than one claim to me. So the whole thing seemed very confusing to me.
- INSURER: Trupanion
- POSTED: 10/09/2022
- BY: Rita
- BREED: Saluki (Gazelle Hound)
- AGE OF PET: 0 - 3