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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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A few errors on claims submitted
The customer service has been great, but the 3 stars are for the errors that have happened twice in one month and I don’t know if people are just logging things wrong, but one of my claims was entered for last year and then another claim was not reimbursed via direct deposit -which is what I selected/have already received reimbursement this way- it was sent via check. Little things like that are inconvenient
Insurer: Spot
By: Marcie Icovino
Best pet insurance
Spot is the best pet insurance we’ve had. 2 years ago, I had switched from Spot to another company offered by my employer’s insurance and it was a nightmare of an experience. After such a terrible ordeal, I switched back to Spot and have been pleased ever since. I especially love the speed at which the process claims. From the moment the claim is submitted, I never have to wait more than a few days for it to be completed. In the few times I’ve had to call, customer service has always been pleasant. Needless to say, I will never be leaving Spot
Insurer: Spot
By: Yolanda Oliver
Quick response
Quick response, quick turnaround time
Insurer: Spot
By: Anastasia Reisch
They were prompt in reimbursing me what…
They were prompt in reimbursing me what I put out. Great coverage and the representatives are always so helpful and kind and always ask about my fur babies.
Insurer: Spot
By: Shelley
Very easy enrollment
Very easy enrollment. Reimbursements received quickly.
Insurer: MetLife
By: Beth Siminski
Easy to upload documents
Easy to upload documents, easy to get abhold of for questions and are friendly and speak English. Quick payment and review
Insurer: MetLife
By: Charity b
Quick turn around time for…
Quick turn around time for reimbursements & email updates.
Insurer: MetLife
By: customer Jan
extremely easy to get coverage and…
extremely easy to get coverage and explains everything included without having to actually talk to someone
Insurer: MetLife
By: jennifer wilson
Incredible
Incredible. Fast pre approval Fast reimbursement Remarkable
Insurer: Trupanion
By: Jan