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Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Client for 9 yrs- waste of so much money
I had Petplan, now Fetch since 2015 for 1 dog and then in 2019 I added my 2nd dog. I have paid so much over the years for their plans yet they are horrible and I have been denied reimbursement for things I should have been reimbursed for. I finally had it and cancelled it all together last week after they denied my claim for a wellness visit to the vet, and they said I didn’t have wellness coverage, even though I added wellness coverage in November, paid for it, and for no reason whatsoever, they took upon themselves to remove the coverage when I updated my mailing address in December. In 9 years the only person/representative that has ever been honest and treated me like I mattered was Gerrone Newsome. They need more people working for them like Gerrone, he actually took the time to understand what was going on and do what he could to help.
Insurer: Fetch
By: Doreen
I am so glad that I enrolled my boys…
I am so glad that I enrolled my boys with Pets Best this past year. Had I know how easy the process is, and how willing and kind the representatives have all been… I’d have done it years ago. They’re thorough, responsive and genuinely seem to want to help us. I never felt like a burden and got all the details necessary to best care for my pet
Insurer: Pets Best
By: Sarah Bartholomew
I got pets best because it was a…
I got pets best because it was a recommendation from my sister, as she said it was great insurance for my pet. I know regret it and i'm very disappointment, as I will also be cancelling any insurance with this company. It does not seem that any claims will ever be paid. I took my dog to a vet clinic due to him being sick, and never got reimbursed. Then I had to take him to the ER, and waited almost a month for my claims to be processed. I thought I would be getting reimbursed, as I have financial issues now due to me now working, come to find out whatever claim was paid went to my deductible which I did not know. Im upset and disgusted with this company. i will never recommend to anyone I know. I rather just pay out of pocket, knowing that I will not get any money back.
Insurer: Pets Best
By: Jenn Rios-Castro
I appreciate it!
Quick assessment. Gave me reminders frequently for additional required information.
Insurer: Prudent Pet
By: Tak
Great customer service
Great customer service, great insurance for pets.
Insurer: ManyPets
By: Steven
Amazing Insurance Company
Very professional, upbeat, helpful. They get things done. Couldn't ask for anything better
Insurer: Sonnet
By: Tina Fenn
Very helpful customer service
Very helpful customer service! Was able to quickly get to a representative and walk through all my questions resulting in useful information.
Insurer: Nationwide
By: Kyle Raab
Referral Program
Hello guys, I participated since December by sharing my referral link with my email. They never paid me, and they don't respond to my emails, it's impossible to contact them and I'm already going for 2 months. It seems unfair to me!!!
Insurer: Embrace
By: loevys meza rodriguez
Service is great when I can speak to a…
Service is great when I can speak to a live representative but stinks when I use phone support with the automated system!!!
Insurer: Sonnet
By: RONALD FAULKNER
Convenient and Easy
I found Spot through a Google search. I purchased it after reading the customer reviews. I am so glad I selected this company. Their process for reimbursement is seamless and easy. In addition, whenever I have needed more information or support, I can call and actually speak to a person.
Insurer: Spot
By: Lisa Thompson