218,212+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,212 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy, but took long to process
This was my first time submitting a claim. It was easy to get the SOAP notes required from my vet, and inturn email everything to the claims dept. The time frame for claims is just a little long. Maybe it was because I had to send 12 months worth of notes and bills. Now that they have all that info, hopefully next time the process will be quicker. I was reimbursed what was expected.
Insurer: MetLife
By: Kimberly
The claims process is quick and easy
The claims process is quick and easy. I received payments within a couple of days.
Insurer: Spot
By: Audrey
Very fast claims processing
Very fast claims processing. Website is easy to work with and show pertinent info.
Insurer: Spot
By: William
The embrace scam scam
With them for over 6 months, denied every claim after sitting on them for 3-4 months. A Scam! I wouldn't give them one star if I could have. Denied a completely torn ligament on my 100lb girl because of the orthopedic clause. Make sure you read all 150 pages of their "get out of paying" disclaimers if you consider them. I paid in premium what I would have paid at the vets but nothing towards our deductible and no fix at all. I was disgusted with pet insurance prior to going in, I thought I would give it a shot and Embrace broke my trust and ruined me of any trust or faith in any dog insurance.
Insurer: Embrace
By: Roy Sahachaisere
Clear instructions and information on…
Clear instructions and information on the process of insurance. The cost is very reasonable.
Insurer: ASPCA
By: Rita Stack
Great service and great price
Great service and great price - Amanda Mello was the agent I dealt with - very friendly and informative - returned calls exactly when asked to - very professional attitude
Insurer: Fetch Canada
By: Chris Price
get it
great and easy to use I should be getting my refund in a couple of days.
Insurer: Spot
By: KAREN AYALA
Good price with good customer service
I had a good experience with sonnet today, they have great customer service.
Insurer: Sonnet
By: Dalian Huang
Great experience
The service advisors are fantastic. I rarely have to contact this company but when I do, it's fairly quick and painless.
Insurer: Sonnet
By: Max Hunter
AMAZING CUSTOMER EXPERIENCE
The customer service is absolutely phenomenal! The ease and ability to access info on line print what you need or make changes amazing ! In my 35 years of driving the last 5 years with you guys has by far been the best !
Insurer: Sonnet
By: Tamara McCarthy