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The fastness of the service when online…
The fastness of the service when online makes it easy, clear and saves a lot of time! Thanks Sonnet Insurance!
Insurer: Sonnet
By: Vaness Parodi
Another insurance company trying their hardest not to pay out claims
The 15 day waiting period isn’t well presented to new clients at all. We recently had to switch insurance because our dog had insurance through a specific vet and had some major issues that led to us finding a mass in her colon. Even though we found the mass well after the 15 day period they claimed that because she was treated for diarrhea within the 15 day period her mass was a preexisting condition. They also claimed her surgery to remove the mass wasn’t even covered under the illness and accident plan. When they complete claims they give very minimal, canned responses as to their reasoning and give no immediate way to dispute claims without calling and getting into things with someone on the phone. We were stuck in a tough position with switching insurance providers. All we were trying to do was save our dog’s life. I’d expect a company to give some bit of compassion in situations like this. At the end of it all we got screwed by the 15 day waiting period. Funny though, they sure as hell took my money on day one! Thanks for wasting my time and money! Edit: Just to note, I was so perturbed by the above I called and cancelled my service. If someone from the Spot team can resolve my issue, I'll be more than happy to remove this review. I'll edit as necessary. Edit 2: Other than a repeat of the above re-explanation of terms and preexisting conditions from spot, no real, meaningful, empathetic responses were ever received from the company as they claimed in their response here. 2 days before Christmas, we had to put our little girl down because we couldn't afford the additional care she required after surgery and other care required for a full recovery after the cancer. Literally can't begin to express the upmost anger and hatred I will forever hold against this company. Glad I was able to add some dollars to your 2024 profit margins at the expense of a member of my family.
Insurer: Spot
By: jsanz
It's pretty bad
It's pretty bad. I have not heard back at all and was originally told it takes 24 to 48 hours to get the money into your account. I've called in a few times but have been told My claims have gone to another department.
Insurer: Embrace
By: GLENDA TYSZKO
RIP OFF
RIP OFF Lets do some math I have 4 pets with a policy with Fetch with a wellness plan monthly for 1 pet 50.12 x 12 = 601.44 annually Vet Bill 153.93 covered amount 113.18 received 80.00 2nd pet 42.55 x 12 510.60 bill 187.85 covered 147.10 only received 80.00 Also took them 24 days after expedited to do these so i am paying insurance and a vet bill that's barely for the amount i will pay in a year, think about that math and this is x's 4 2029.20 they make annually off me with a 326 return. WOW cancelling my policies and my vet was so disgusted she came up with a payment plan so that i can get rid of these people now lets see how hard they will make it to cancel i am placing reviews everywhere i can and on BBB so other people do not make a mistake going with this company
Insurer: Fetch
By: Beth Hall
Great communication always
Great communication.
Insurer: Embrace
By: Marilyn Shine
no difficulty entering medical claim…
no difficulty entering medical claim for our dog
Insurer: Embrace
By: MARIALUZ
Easy to get
Easy to get! Reasonable cost and simple claim submission. I love it.
Insurer: Embrace
By: Leslie Nitti
Do not recommend...
First time buying pet insurance and thought I was going with a reputable company. My very first claim for my dog's torn acl was denied. I called customer service and was told it was because there was a reference in my pet's records of occasional stiffness in that same leg, even though at which time the vet said her leg was fine and recommended a joint supplement due to common hip problems with labs...a totally different issue. I will be filing an appeal since my vet agrees the denial is ridiculous, but I assume it will be denied, and then I will be cancelling my insurance with this company. Lesson learned. Go elsewhere or skip the insurance altogether.
Insurer: ASPCA
By: Paula Caires
Extremely disappointed
Extremely disappointed! I’m over $600 in vet bills and you are telling me everything is a precondition! I don’t think you even looked at the Dr’s reports. Obstruction in the lower intestine is not and was not a precondition from October 2022.
Insurer: Embrace
By: Jeanine
They did respond me back quickly and…
They did respond me back quickly and explained how to use the billing.
Insurer: Figo
By: shane