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Pet parents across the U.S. and Canada have left over 208,625 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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If your Vet accepts direct payment from Trupanion, the process is so seamless.
I had my pet seen by a specialist at a VCA hospital. Since this hospital accepts direct payments from Trupanion the process was easy. I was pre approved for the diagnostics, my deductible and 10% cost was all itemized and the hospital submitted the invoice. So much easier when a Veternarian practice accepts direct payment.
Insurer: Trupanion
By: Mary Ann
I am kept up to date with claims and if…
I am kept up to date with claims and if i have questions they are addressed quickly
Insurer: Figo
By: Patricia
I have had a wellness claim pending…
I have had a wellness claim pending ever since December for one of my dogs. The company kept asking me for verification of a heart murmur that supposedly occurred June of 2023. My pet was not born until October of 2023. Once I had that cleared up they came back with required verification for a sedative that we give our boy for hyper activity. I would not recommend this company to anyone.
Insurer: Embrace
By: MARCIE GUTHRIE
Excellend Customer Servcie
Had a slight problem on the website and made a call. Aileen was friendly, understood the issue and promptly solved it in addition to answering all my questions. Great experience
Insurer: Fetch
By: K M
Enrolling was easy and quick
Enrolling was easy and quick. Charlene was fabulous!
Insurer: Pumpkin
By: customer
It appears that the processing time is taking longer than usual.
It appears that the processing time for claims is extended. There have been some errors, which have further delayed reimbursement. The payment transfer to my bank seems to take more time compared to other institutions. However, I do appreciate the direct deposit option. The coverage options provided are satisfactory.
Insurer: Pets Best
By: Margaret Mills
Your cost is to high
Your cost is to high. I am contemplating changing to a different provider
Insurer: MetLife
By: Jack Beckett
Just okay
I’ve had so much difficulty getting reimbursed for my claims. I follow the procedures, submit the paperwork, and it seems that my requests for illness visits always get rejected. I talked to someone on The phone who seemed helpful and gave me some strategies on what to do next, however I haven’t see much progress since trying to submit again through their medical records online. Getting reimbursed for wellness has been a little easier.
Insurer: Pets Best
By: Lindsay Young
Excellent Service
I was very impressed with the speed my claims were decided. I was also impressed when a representative called me about one of my claims and solved the issue for me.
Insurer: MetLife
By: Terri M
Claim done in a timely manner and…
Claim done in a timely manner and refunded money quickly
Insurer: Spot
By: Kari Bishop