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Great service, fast and easy. I would highly recommend.

Very helpful with payments! Also claim approval time is amazing!

"I had PetsBest Insurance for a couple years before needing to file a claim. When I filed the claim everything was processed and paid quickly. Insurance of any kind is one you have in hopes to not really use it and then when you have to you hope it will pay out like you thought. I would recommend PetsBest to anyone. "

My first time making a claim, I wasn't sure what to expect, but I feared it was going to be a long, complicated process. I was worried it would take forever and involve talking on the phone. I couldn't have been more wrong. The process was as simple as indicating where my cat received his care and uploading photos of my itemized bills. The whole process took maybe 5 minutes on my phone. A few days later, I got an approval email that was just as detailed as the itemized vet bill so I knew exactly how they came to the decision. It definitely made what was a stressful time emotionally and financially so much better.

PetWatch24 transferred my policy to Hartville, telling me I did not need to do anything, and the policy and billing would continue. All of my details were transferred to Hartville including bank card details for payment. They failed to take the payment in January, and then contacted me by post to tell me my policy was cancelled. No email or phone call, but snail mail only. They did email me on Saturday 8 Feb, telling me coverage ceases on 10 Feb, but of course their phone lines are closed over the weekend. When I finally received the letter on Feb 8 (it took two weeks), I looked on the policy page to see no pet listed and no policy. When I called Hartville on Feb 11, they said they would see if the policy could be reinstated and would call me back. They didn't call, but DID take the premium for both January and February on February 12! When I called to ask why, they informed me that there could not be a lapse in coverage so they took January's money too! Even though my policy was not in effect and had been "cancelled". You can bet that if I had made a claim in January, they would have denied it. Their only alternate option was to restart the policy (Which was cancelled due to their error), and suffer a 14 day lapse in coverage. They refused to refund the payment for the month which was cancelled, and said it was state law, but would not provide me with that state law. They also said they emailed me on Jan 20 to notify me of the cancellation, but could not forward me that email either. They refused any goodwill payment to make up for THEIR ERROR. So I will be looking for alternate coverage, and advise everyone to stay away from Hartville - they certainly strive to maintain the poor reputation of insurance companies! I would not guarantee that they would pay out even if I was covered!

"Our dog Izzy had her annual physical. She's getting older so the bill was high but Pets Best did reimburse us for some of the cost and that was helpful."

PLEASE DO NOT GET THIS INSURANCE! I have paid thousands in premiums for a very healthy 10 year old dog. They have only approved and reimbursed me a TOTAL OF $120! They have denied everything, even claimed her allergy shots and dental cleanings as "pre-existing", even though I have had my coverage with them for over 5 years, and her allergies just started a year ago. I also had wellness coverage with a $100 dental benefit. They denied this because she had plaque on her teeth, so they categorized it as an illness and not wellness. Isn't this why they get dental cleanings? To clean the plaque off? Absolutely ridiculous. They lured me in because of their affiliation with The Dodo, but they take complete advantage of people. They are a shameful company. I am so disappointed I wasted so much money with them before coming to my senses. From one pet lover to another, please, please, do not make the same mistake I did and give this company your money. Your pet would be much better served elsewhere.

Having a diabetic cat is a rollercoaster of emotion and care needs. I am truly grateful for Pets Best Pet insurance. I bought a policy when I adopted my now 15 year old cat at the age of 18 months. When he was diagnosed as diabetic 8 years later, Pets Best was there for us and continues to process claims effiently and with care and understanding. Premiums have naturally gone up, due to his age, and increased costs overall but it is still worth the peace of mind!

Sadly, my dog tore her CCL/MCL and had to have surgery. My initial claim took a little bit of time, but I was kept informed via email of status. Subsequent claims for rechecks (2), and rehab care have all been paid quickly. From 2 weeks to a matter of days. I have been very happy with this process with Pets Best from beginning to end and am glad that I have insurance for my dogs as these big things are not cheap!

I am very happy with Pets Best insurance. I searched before I chose them and was a great decision.