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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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The claim process has been long and…
The claim process has been long and confusing. First claim was denied when I asked the person said it was in error. So had to start all over. Then the app showed missing documents. I had to call again because I submitted them . They said they had everything. Its been that way each time.
Insurer: MetLife
By: customer
MetLife pet insurance makes it really easy
MetLife pet insurance makes it really easy and hassle free to get reimbursed. I never have to worry about expensive vet visits or medications because they cover it.
Insurer: MetLife
By: customer
The deductible is too high …
The deductible is too high and when accounting for long term treatments makes the insurance not as valuable.
Insurer: MetLife
By: John
Not all pre-existing conditions are actually pre-existing
I'm rather upset about they way my claims were handled for a dog I adopted. Some claims were designated as pre-existing, even though the dog had been tested and given a positive physical. I do plan to appeal.
Insurer: MetLife
By: customer
Very uncomplicated and as promised
Very uncomplicated and as promised
Insurer: Fetch
By: Helena
Best Decision We Made!
We got MetLife pet for our younger dog that had not had any health issues after having to pay out of pocket for our older dog more recently. Best decision we ever made! MetLife offers a discount through my work and we couldn’t be happier with the service. Our dog unfortunately has had two TPLO surgeries in less than a year and having them reimburse use for what we would normally pay completely out of pocket has been a godsend
Insurer: MetLife
By: Stacey
Stellar Customer Service
They are responsive, and if a claim is taking a longer than it should, they speed up the process no problem!
Insurer: Pumpkin
By: Vickie
Prompt and timely matter in reviewing…
Prompt and timely matter in reviewing claims. Totally satisfied with the service. Thank you.
Insurer: MetLife
By: customer
I received mycheck and it was sent just…
I received mycheck and it was sent just in time for the holidays!
Insurer: Fetch
By: Anne