208,625+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,625 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Affordable honest pet insurance
Pets Best is extremely affordable with many different options to insure your pet. Without insurance the total hip replacement (plus lifelong continued aftercare) that our dog needed would have been an extreme struggle to provide. Like most insurance companies you do need to pay your bills first, submit your receipt, then PetsBest will reimburse you.
Insurer: Pets Best
By: Heather
Very unhappy customer after 7 years
We have had Pets Best for 7 years. It used to be a wonderful company, you could easily talk to customer service that was here in the US. About almost a year ago, this changed drastically. I used to recommend friends and family to Pets Best, but have stopped, and all that I have recommended have since dropped their policies. Rates continue to nearly double from year to year, which I understand as our dog is aging. What I cannot understand is the complete reversal of paying claims and customer service. First, it is impossible to get in touch with customer service. If you are ever able to contact them, I suspect customer service has been outsourced overseas to people who are difficult to understand, nor do they understand any issue you are trying to explain. Second, the EXACT same claims that I have submitted and gotten reimbursement for 6+ years are now being denied, with multiple unique reasons given for the denials. On one claim, I am on my fourth or fifth different reason for denial. The website to submit claims is often down - weeks at a time. I have requested a supervisor to call me if claim is again denied, to no avail.
Insurer: Pets Best
By: Jean
Affordable and Professional!
I have all of my pets insured by Pets Best. Claims are easy and premiums are affordable.
Insurer: Pets Best
By: Mykael
Pet's Best
Pets Best is very easy to use and has always covered everything they said they would including cancer treatments for our dog that has since passed away.
I submitted my dog’s required…
I submitted my dog’s required veterinary exam records on December 13 as part of the policy review process. Since then, I have received no meaningful response or follow-up. The only communication I’ve gotten has been automated emails stating that my submission was “received” or “viewed,” but there has been no actual update, timeline, or human response for weeks. For an insurance service—especially one involving pets’ health—this lack of communication and transparency is extremely disappointing. If additional documents or time are needed, that should be clearly communicated. I hope the company can improve its review process and customer communication, as this experience has significantly affected my confidence in the service.
Insurer: Nationwide
By: customer
Another policy with Nationwide
I already have one dog insured by Nationwide so I didn't need to shop. I just called and had my new dog a put on a policy with Nationwide. So far the company has answered my question and paid my claims.
Insurer: Nationwide
By: Carol R.
No drama
No drama, just great insurance. I love how Trupanion doesn’t nickel and dime the estimate or the final bill. It’s just a percentage. Your direct payment feature is great. Thanks for giving us more time with Angel without a huge unexpected dent in our Bank account If only medical insurance for humans worked so well.
Insurer: Trupanion
By: Lindsey
Protect your pet
We have had Pumpkin Pet Insurance for 4 years now. Customer service is Great. Their process for claims is easy and quick. Website is easy to use.
Insurer: Pumpkin
By: Jeffrey
Care for our high maintenance dog.
Bentley is a high maintenance dog but thanks to Pets Best, he has always received excellent care. Their premiums have been reasonable, claims are dealt with quickly, fairly and with consideration for his wellbeing. We could not recommend Pets Best more highly.
Insurer: Pets Best
By: John Cunningham