Everything is considered preexisting
The employees were beyond kind and professional. However, the fact that my claims were denied is super disappointing. My dog ate a sock and got sick.
- INSURER:
Trupanion
- POSTED: 08/18/2022
- BY: Weatherly
- BREED:
- AGE OF PET: 0 - 3
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I was disappointed with the last claim outcome because you said it was a new claim and it was not.
I was disappointed with the last claim outcome because you said it was a new claim and it was not. Our dog onko was being treated for cyst infection in his feet & ankle an on going persistent problem that you cover before. Now your saying it's a new problem & it is not.
- INSURER:
Trupanion
- POSTED: 08/18/2022
- BY: Scott
- BREED:
- AGE OF PET: 0 - 3
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not many vets will take your payment
not many vets will take your payment
- INSURER:
Trupanion
- POSTED: 08/18/2022
- BY: Jeff
- BREED: German Shepherd
- AGE OF PET: 7 - 10
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We have had difficulties in having claims processed for our other dog.
We have had difficulties in having claims processed for our other dog.
- INSURER:
Trupanion
- POSTED: 08/18/2022
- BY: Michelle
- BREED:
- AGE OF PET: 7 - 10
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The only reason I am giving less than a 10 is the long wait to get a claim approved.
The only reason I am giving less than a 10 is the long wait to get a claim approved. I had submitted pre-approval in hopes to speed up the process and it seems to have done the opposite. Aside from that I have had nothing but good things to say about Trupanion. Also not fond of the options for sharing with others. Usually the codes create a link vs having to copy and paste into a search bar.
- INSURER:
Trupanion
- POSTED: 08/18/2022
- BY: Amber
- BREED:
- AGE OF PET: 0 - 3
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Very prompt and detailed information on the claims
Very prompt and detailed information on the claims
- INSURER:
Trupanion
- POSTED: 08/18/2022
- BY: Clementine
- BREED: Yorkshire Terrier
- AGE OF PET: 7 - 10
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Word-of-mouth recommendation.
Heard many good things about Trupanion.
- INSURER:
Trupanion
- POSTED: 08/18/2022
- BY: Joan
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Trupanion recently changed their policy so now my vet canât do my claims so that I get paid directly.
Trupanion recently changed their policy so now my vet canât do my claims so that I get paid directly. Iâm now having to submit my own claims, despite the fact that my Vet has the software. This wouldâve been a 10 except for this recent change.
- INSURER:
Trupanion
- POSTED: 08/18/2022
- BY: Kathy
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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