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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Submitting a claim
It has taken me a while to know how to submit the claims properly however now that I know and it is easier I think it is great. The turn around time is relatively quick and I have recommended your company to many of my friends.
Insurer: MetLife
By: Carla Kiernan
I was so impressed with Trupanion
I was so impressed with Trupanion's efficiency in processing the claim for my pets surgery! The customer service representative was excellent in communicating coverage expectations, as well as the process to me. Payment was as expected. I am grateful to have Trupanion and would highly recommend it.
Insurer: Trupanion
By: Jenine
How easy it is to enroll
super easy to sign up and site offers plan options
Insurer: MetLife
By: Justine Pettineo
I spoke to three customer service reps…
I spoke to three customer service reps over the 24 hours of my emergency and they were all wonderful, kind, empathetic and caring. They additionally were clear and helpful! 1 business day later I have already received my money back from a claim submitted, so quick and I’m so thankful!
Insurer: Trupanion
By: Em
10 years of coverage for two dogs
I’ve had health insurance for both my dogs through Healthy Paws for the past decade. The policy is very easy to understand, and I’ve never had a bad surprise with coverage nor have I had to wait long to reach customer service. They have fast turnaround times for reimbursement. Claims are usually processed within the week (a few days), and in my most recent claim for a large amount, they actually processed it within 24 hours which was much appreciated. One of my pups has been to the vet significantly more than the other but it’s so worth it having it for both of them. There’s just invaluable peace of mind knowing that during a difficult time, there are more treatment options that we are able to evaluate because of the coverage. Highly recommend Healthy Paws! Easy to understand, navigate, quick turnarounds, responsive customer service.
Insurer: Healthy Paws
By: Jackie
Simplicity
Process was simple. And fast. Took less than 5 min to complete. And rates were very reasonable.
Insurer: MetLife
By: Kaustubh CHANDORKAR
Once you know how the insurance works…
Once you know how the insurance works is great!!!! The thing that I did for my dog.
Insurer: Trupanion
By: Ivonne
Love that Trupanion pays up front to my…
Love that Trupanion pays up front to my Vet, payed the office visit and my 10%. Relieves stress when i can afford the care my little girl needs.
Insurer: Trupanion
By: Diana
We are very unhappy with your company.To save on cost we increased our deductible, and within months you increased our monthly fee to higher than it had been- twenty dollars more a month. Dishonest
We are very unhappy with your company.
Insurer: Trupanion
By: Jdg