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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Highly Recommend Hartville Pet Insurance
I just wanted to take a moment to share how amazing our experience with Hartville has been. Our dog developed several medical issues as he aged and they always had our reimbursements returned to us within 5-10 days, directly to my bank account. It was always easy to update our policy for our needs. When our dog unexpectedly passed away after a short stay at an animal hospital, they were incredible to work with. The bill was massive, we were grieving the loss of our dog and Hartville Pet Insurance took care of everything after we submitted the claim (getting records from the animal hospital, etc.) and we were reimbursed every dollar that our planned covered. They also called me to send their condolences for our loss and check to see how our other dog was doing after this loss, as we have two dogs on our account with them. It was so thoughtful in a time that was very difficult for our family. We will be staying loyal customers!
Best Best is quick and easy to understand and gives peace of mind.
Our poor kitten had a sudden and scary abscess show up in her leg and we had to rush her to the emergency vet. We felt relieved to have the insurance as these visits can be quite costly. Once we were home again with our cat, we were able to easily submit the claim via the app and I just periodically checked the claim status and was reimbursed not long after submitting. Our kitty is feeling better and we were able to get reimbursed, it was a good experience overall.
Insurer: Pets Best
By: Courtney
First Claim Made Easy
I recently switched from another insurance company that I had been with since my dog was a baby due to cost of premiums. My dog had no previous diagnosed disease beyond a cough when he was 4 months old. Our first claim was for a cough and decreased recovery rate after exercise. I was concerned there would be an issue with the claim, but Pets Best processed it within 5 weeks, including the review of the medical records I had sent them. Very happy with the experience!
Professional Customer Service
I spoke with Ashley today who was both knowledgeable and courteous and was able to answer my questions quickly. I have had questions in the past and have worked with others and they all have been polite and helpful.
Insurer: Fetch
By: Carla D
So far so good with Embrace pet…
So far so good with Embrace pet insurance. I shopped around and they had the best price for what was covered. Getting the records up to date and getting the insurance working was quick. I've had two claims and they were processed and funded within 36 hours. That is pretty damn quick.
Insurer: Embrace
By: Brian
I have never had insurance for the pets…
I have never had insurance for the pets before, I was skeptical. Embrace has been amazing, most claims were paid withing a few days. No hassle, no questions. I am very impressed. I wish my health insurance was as good to work with.
Insurer: Embrace
By: Mike B
Pet Insurance Made Simple
Embrace has been a wonderful resource for me in the years I've been with them. Submission of claims is so easy, and payment is very fast. Also any time I've had to contact them via phone, everyone has been kind and helpful, including my most recent call.
Insurer: Embrace
By: Krisanne Lane
Josh Sabaso was courteous
Josh Sabaso was courteous, professional and took care of all my needs
Insurer: Fetch
By: Mitchy’s storage unit
Easy quotes, difficult follow-up, great resolution
The online quote from Sonnet has the potential to save me more, about 50% of my current insurer’s premium cost. The online survey questionnaire was fairly generic but didn't address specific questions I had about coverage. The email function for asking questions did not work and the chatbot was pretty much useless. I had to search the entire website for a contact phone number to ask my questions. Frustrated but undeterred I had to call the only number I could find on the website, the claims number - which turned out to be their general phone number with its own menu of call options. When I finally did get an agent, she was professional, pleasant and very helpful. Her attitude, willingness to help and disposition is what sealed the deal for me. While the premium may be attractive, the true test of an insurer is the client service and response when a claim is filed. The jury is still out.
Insurer: Sonnet
By: John
Omg what Amazing customer service!
Omg, Samantha was amazing. Courteous, informative, She had a smile,in her voice. I wish Ingotmthis type of customer service everywhere because the world sure would be a better place. Please give Samantha a raise, she’s an asset to your company. Thank you!
Insurer: Fetch
By: Christine Bond