219,278+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,278 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Customer service was excellent
Customer service was excellent, friendly professional prompt informative and super helpful! I am pleased with my customer support experience! Although the Company does increase the policy every year and this year it doubled. Also note once you submit a claim you can not increase your policy, ever! This is not favorable.
Insurer: Fetch
By: carrie noviello
Format seems to have changed..
Format seems to have changed... and not for the better. The last couple of claims I've filed don't include a place to add the veterinarian's notes (which I have scrupulously collected per visit). What I know is that this will delay the processing and reimbursement dramatically, because Embrace will now have to contact the vets and get that information. WHY the change? Also -- much longer processing/reimbursement times than my previous insurance company. I left that one only because my vet isn't tech savvy, and she likes Embrace. The delayed reimbursement (weeks instead of days) adds to considerable financial strain, when we're talking about 1000s of dollars. Frustrating!!!!!!! Hire more staff to handle the increased volume, maybe!?
Insurer: Embrace
By: AlxU
A God-send to us and our pup…
Embrace has been a God-send to us and our pup. It is super easy to file a claim and they are super speedy to repay you. Thank you so much!!
Insurer: Embrace
By: Aimee
Super easy to use your website to…
Super easy to use your website to submit claims
Insurer: Embrace
By: Stephen C. Gubler
Other Insurance not renewing
My other insurance company is dropping my pet policies as to why, I don't know but they will not be covered for medical or accidents. I was in a panic and very upset when I received the non-renewal notices on my pets' policies. I called a couple of places but the only one that answered the phone was Mr. Joshua Sabado. He is very friendly and knowledged about my pets needs. He calmed my fears and offered me an AARP discount which my other insurance company doesn't offer. Thank You.
Insurer: Fetch
By: Tricia M.
Great Pet Insurance
Healthy Paws Insurance is great. It’s a simple process to file a claim and reimbursement is quick. I should also mention that the monthly fees are quite reasonable. I recently had an emergency with my 10 month old Westie and received my payment within 2-3 days. I’m not sure how I would have paid for it without them. The customer service department reached out to check on Annie after the hospitalization. It was such a kind gesture that was not expected but was very much appreciated. I highly recommend Healthy Paws if you have a pet without a lot of pre existing conditions.
Insurer: Healthy Paws
By: Glyness Scott
Not worth the cost
I pay $131.55/month or $1578.60 per year for insurance on my dog. She had a biopsy done on a suspicious lump that cost $966.55, but I only received $93.24 in compensation. It's not worth it.
Insurer: Embrace
By: Lori Romanowski
Service at Sonnet
Always have had a positive experience. Been a customer for 10 + years. Very professional staff they go above and beyond I highly recommend them
Insurer: Sonnet
By: Neil
The claim was easy to submit and the…
The claim was easy to submit and the reimbursement checks came quickly.
Insurer: ASPCA
By: Amy B
Embrace clients for 10+ years.
My dog and I have been with Embrace (I'm the only one who pays though 😆) for over 10 years. They have always responded and have been very helpful with our insurance needs. As my Souldier ages and his health care needs are changing, Embrace continues to be there for us.
Insurer: Embrace
By: Valued Customer