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The app is user friendly
The app is user friendly. Submitting claims is easy. Everything is outlined.
Insurer: MetLife
By: Rebecca V
Fast payment
When all the documents are provided, claim payment is fast.
Insurer: MetLife
By: Ben Chaff
Good coverage and fast processing
Good coverage and fast processing times. The application is easy to use and submit claims. When I have had questions, they were answered quickly and with enough information to help.
Insurer: Spot
By: Jennifer
Quassistance
Quassistance. & easy claim asssistance.
Insurer: MetLife
By: customer
MetLife Pet is inexpensive and a life saver!
I got most of money back! Yay!!
Insurer: MetLife
By: customer
Very easy and straightforward HR…
Very easy and straightforward HR forward signup
Insurer: MetLife
By: Jerome Strach
Easy submission process for insurance…
Easy submission process for insurance claim and quick turnaround to receive pay out.
Insurer: MetLife
By: customer
My experience with MetLife Pet has been mixed…
My experience with MetLife Pet has been inconsistent. When I first signed up, I had one policy for both of my dogs, but when I added a new dog to the household, I was told that was no longer allowed, so now I must have two separate policies. And the policy I have for my first dog was no longer offered, so they are different in scope and coverage, which is sometimes confusing. I also was told that my new dog had a "pre-existing condition" even though I signed her up as a 9-week-old puppy, because when she was diagnosed with a skin infection at 4 or 5 months old, there was a reference to itchiness in her files, which was classified as allergies. That was unexpected and annoying. Finally, sometimes I get reimbursed for claims quickly, within the time frame quoted in the policy. Other times, it takes longer and I have had to email and/or call and/or chat with someone to ask for an update, and I'm usually told that it's because they are waiting on SOAP notes, then the timeframe starts over. When I have provided SOAP notes, I have been told that it's processing and may take a little longer. Then, suddenly, a reimbursement notification will come along out of the blue. All of that said, most of the things I expect to be covered are covered. But one of my policies for my dogs has jumped in price to over $200 per month, and my younger dog is nearing $90/month, so I may have to look elsewhere to see what kind of options are available to me. I don't dislike MetLife Pet, but for what it costs, I'm not sure if it's worth it
Insurer: MetLife
By: Erin Sullivan