219,420+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,420 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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We love Fetch
We love Fetch, We now have 5 Fur Kids and have been Fetch clients for about 12 years, they are prompt and their customer service is TOP NOTCH! I just added our newest furry, Hope and Josh S. was amazing with the process!
Insurer: Fetch
By: Terri D
Easy to submit and everything was…
Easy to submit and everything was generally easy and extremely quick
Insurer: Spot
By: Mya Hatmal
Easy to work with app and claim…
Easy to work with app and claim process. Great communication and quick turnaround on claims!
Insurer: Embrace
By: Adriana
Failure at Customer Service
Fetch Pet has consistently been difficult to deal with. They are first to reject legitimate claim and the claimant always has to contact them back. It seems the corporate policy is to reject first. Having had experience with several insurers over many years, this is the most difficult company I have dealt with. Recently my claim submission was a few days late due to my personal medical condition, therefore it was rejected. There is an ability to have the claim reviewed again and in this case I asked that a supervisor contact me. I received a reply that they would contact me within 24-48 hours. Here it is 5 days later and still no call back.
Insurer: Fetch Canada
By: NK
Claim denied without even requesting the vet records
Unfortunately our insurance claim was denied prior to them even requesting the medical records for the claim. Now that we have started the appeal process, they finally requested the vet hospital stay notes from the veterinary office. How do you deny a claim without even researching it?
Insurer: Embrace
By: Amanda LaGrange
Samantha was so amazing in assisting me…
Samantha was so amazing in assisting me with my claim and understanding my policy. She took the time to repeat herself when I had the same question more than once. I was very pleased with her service. Thank you Samantha!
Insurer: Fetch
By: Dana Barbera
Long refund time
I disliked how long it takes to get my refund. It was a over a month from date of service.
Insurer: Pets Best
By: Stephanie Harvill
Quick and easy help.
Quick and easy help.
Insurer: Embrace
By: Nicole Guido
Site was easy to navigate
Site was easy to navigate. Easy to customize your pets plan and reasonable rates.
Insurer: Prudent Pet
By: Rebecca Diaz
The app is extremely helpful
The app is extremely helpful. Grateful for how Embrace kept me up to date on the process. Pretty quick turnaround once they start reviewing the claim.
Insurer: Embrace
By: Crystal Puertas