219,411+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,411 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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It was super easy to submit a claim and…
It was super easy to submit a claim and be reimbursed
Insurer: Spot
By: Mary Kelleher
Submitting the claim was easy and…
Submitting the claim was easy and received the reimbursement check quickly!
Insurer: Spot
By: Margaret Turcotte
Easy to file claim
Easy to file claim. Quick return on claim. Can use anybody. No explanation why claim may need more info. Preventive not enough coverage.. for 22.00 extra a month even going to cheap shots doesn’t cover enough. I am located in California. See better coverage at lemonade for prevention
Insurer: Spot
By: Pamela Playsted
I was a new client with SPOT and would…
I was a new client with SPOT and would not reccommend them at all. They took over 3 weeks to review my claim and then used the Pre-existing condition excuse to deny the claim. The customer service options were slow to respond and now I have requested them to reimburse my full policy payment which they are not responding to. In the past I had Nationwide and when I compare the 2, I would go back to Nationwide considering the extreme difference in how claims are handled and communicated about. Update: While SPOT did respond to my request today for a policy refund, they want to pro-rate the amount. Due to the delay in processing my claim and the customer service issues, I did not feel pro-rating was acceptable.
Insurer: Spot
By: Marci Lewis
New to pet insurance
I have never had pet insurance before. I just submitted my first claim. I love how easy the process is!! I also love that I can have my cat's records at my finger tips! Thats pretty amazing and helpful. You never know what can arise with your pets. If an emergency occurs and an emergency vet visit is required you have those records if you need them. That is why I feel Fetch is a deserving of 5 stars!!
Insurer: Fetch
By: customer
Claims Process is Lengthy and Unreasonable
My cat had an ultrasound of her heart. Due to her coughing being a pre-existing condition, they wouldn’t cover the costs. However, the ultrasound on her heart was due to her breed, not her cough. The claims process took months. After claim was denied, I canceled policy. I was tired of paying premium cost and being taken around in loops. Not to mention, they excluded dental exams due to claiming that my cat had preexisting dental disease. My cat does not have dental disease. She has a typical amount of plaque. This pet insurance was a scam.
Insurer: Embrace
By: Shelby McRae
So glad we have Spot!!
I put an accident policy on our Great Dane puppy hoping we would never have to use it. Well we did. Spot has been amazing and just having this policy has helped mentally and financially in making sure our puppy had the best care. It is simple to file a claim in the app and they process claims super fast. Like in a week! I have worked in the “people” insurance industry for over 20 years and am very impressed with how everything has been handled. I highly recommend Spot!!!
Insurer: Spot
By: Becky Beard
Reimbursement
Quick and easy to submit expenses for reimbursement.
Insurer: Spot
By: Anonymous
The app is hard to use
The app is hard to use. It won’t let me go back to an original point. Frustrating!
Insurer: Spot
By: Lorraine Lawson