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Pet parents across the U.S. and Canada have left over 224,949 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I used to give them 5 stars but now…
I used to give them 5 stars but now they are awful to deal with. I have submitted 4 claims for a new puppy I adopted and they require “soap” notes, doctors notes, I submit them and they deny. I bought the gold plan that covers preventative care as well as accident and illness. Everything should be covered. I am going to cancel and switch to lemonade. This used to be a great company.
Insurer: Spot
By: Bridget Coane
No dental just because he has a little…
No dental just because he has a little tarter???????
Insurer: Nationwide
By: customer
Handled my claims without any issues…
Handled my claims without any issues and in process of reimbursement
Insurer: Spot
By: Rhonda Petway
Quick and Hassle-Free Claims Process
Filing a claim with Pumpkin was a seamless process, and I received my reimbursement check promptly in the mail.
Insurer: Pumpkin
By: customer Diana
Claims are easy to submit
Claims are easy to submit, response time is excellent. Having this policy gives us such peace of mind!!
Insurer: Embrace
By: maria pippen
New policy
I spoke to Rosie and she was extremely knowledgeable, friendly, and very helpful. She made the process of obtaining insurance for our new pet, and possibly switching another pet to the more current insurance, very easy.
Insurer: Nationwide
By: Carol
Thorough and Responsive
Andrea was thorough, professional and personable. She responded to my claim concern with detailed information. She was friendly and pleasant to speak with. She provided suggestions about my account premium and plan design, which I appreciated.
Insurer: Prudent Pet
By: Lynn J S
Just started with them and I’m already extremely unimpressed
So far, unfortunately, I cannot give embrace a good review. It seems as though they will do anything they can to avoid paying any claims. Basically, one of my kitties has a completely clean bill of health for his heart, but on one emergency visit showed he had a heart murmur (due to fear! He’s never had one since) And they are excluding any future heart related issues from his coverage, saying that he has a Pre-existing heart condition (laughable because the same exact vet took an x-ray of his chest and said his heart is fully healthy, and his chest is completely clear). When I called my vet to chat with them about this and they heard I was using Embrace they said that they are a nightmare to deal with and basically I should switch to anybody else. I am appealing his heart condition on the medical review since it is not an actual pre-existing condition and hopefully things will look up in the future but honestly, I’m expecting the worst.
Insurer: Embrace
By: Aisha Momaney