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Unclear process, terrible communication
After many months of waiting and effort spent trying to understand what PB wanted to move to process along, my claim was finally processed (I still do not understand what actually worked). There was no way to contact anyone who could actually help me, phone support said they could only guess what was happening and all I could do was cross my fingers and hope my claim would actually be processed and not closed without any warning or helpful information. I submitted my claim, recieved no comminication only to have my claim closed after a month with no idea what could be done about it. Repeat this process 4 or so times. I honestly feel like Pets Best was stalling and hoping I would eventually give up on my claim so they wouldn't have to pay out. I will not be renewing my coverage and I am telling every pet owner I know and everyone at the dog park to avoid Pets Best like the plague.
Insurer: Pets Best
By: Jesse
I would like to thank them very much…
I would like to thank them very much for help make me get through this situation. It's the first time I filed a claim. Didn't know what I was doing so they were very helpful. And on every question I had I gave them five stars. Just being honest with me. Thank you for all that you have done.
Insurer: Embrace
By: Marie Baker
I just have to download the…
I just have to download the information, I know it's been received and I get message back on my status of claims.
Insurer: Fetch
By: Maria
Super easy way to submit claims
Super easy way to submit claims. Always receive a really quick response to my claims. Very happy with Embrace Pet Insurance.
Insurer: Embrace
By: Susan Powers
Super happy client!
Easy to submit my claim. Once I entered my bank details the claim was processed with money back in my account in less than 5 days! That’s what I call Great service !
Insurer: Fetch
By: Jodi
Conscientious Customer Service
im a senior citizen~then started coverage for a 6 yr old (healthy Bengal female) who i adopted 3 years ago from the breeder (she is 9 yrs old now) So the Embrace policy i chose (with the help of a vERy patient customer service representative) has worked '100% just perfectly' since that time for X2 preventative wellness visits and for (anti-flea/tic, etc medication) Then yesterday i made the decision to bring her for labs (blood) work (that they were able to draw) Bc about one month ago i noticed (have been observing) a change in her appetite & sleep patterns (nOt sleeping much) along with (a varying appetite) both increased & decreased @times. iHave confidence (with~that my) Embrace Policy (should) or wiLL cover this illness claim (as/per the active coverage in place) Will See! (then~happy to follow up here)
Insurer: Embrace
By: Jerrilyn Forti
I find it very easy to make a claim and…
I find it very easy to make a claim and the response time is really good ...
Insurer: Spot
By: KB
Have to upload treatment separately to the invoice
Easy process but only the invoice is asked for. My invoices don't contain the diagnosis, so I have learned to upload the notes separately. It would be nice to complete the process all at once.
Insurer: Embrace
By: Charlie's Mum.
Input Key Entry Problems
It was very difficult to enter the name of the health provider... The box did not list any providers , gave you an HTML message and would not let you enter a name. It took many tries to finally do it since it would not let you proceed without it.
Insurer: Embrace
By: Angel Maisonet
Great experience all around and…
The rep was very knowledgeable and worked with me on pricing. I got the feeling she was an animal lover too so she was personally vested in my experience. Great company. Better rates than anyone else.
Insurer: Embrace
By: Maureen Cronin