Because if they told me there was a $250 deductible I didn't hear it.
Because if they told me there was a $250 deductible, I didn't hear it. Because I called to find a vet that took direct pmt. I went to that vet and they didn't seem to know how the insurance worked, wanted me to pay and get reimbursement, left me in the Texas sun for 2 hours waiting on them to figure it out for a simple ear infection which physical all they did was exam and look at bacteria under microscope. They said that the insurance declined payment for the exam and they didn't know why. In other words, the insurance and vet appointment was a miserable experience. And I had a $150 vet bill for an ear infection.
- INSURER:
Trupanion
- POSTED: 04/05/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Trupanion is an opportunistic company.
Trupanion is an opportunistic company. It took advantage of the Covid situation. With the high increase of dog adoptions, they raised premiums by 30% for higher profit. Absolutely ridiculous.
- INSURER:
Trupanion
- POSTED: 04/05/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Great service quick response claims settled within a week reimbursement 4-5 days later
Great service quick response claims settled within a week reimbursement 4-5 days later
- INSURER:
Trupanion
- POSTED: 04/05/2021
- BY:
- BREED: Labrador Retriever
- AGE OF PET: 7 - 10
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Your staff is always kind and helpful.
Your staff is always kind and helpful. Especially needed when your pet is ill or injured.
- INSURER:
Trupanion
- POSTED: 04/05/2021
- BY:
- BREED:
- AGE OF PET: Over 11 years
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Good service and quick payments.
Good service and quick payments. The only drawback, and it’s a big one, is the huge rise in premiums each year.
- INSURER:
Trupanion Canada
- POSTED: 04/05/2021
- BY:
- BREED: Mi-Ki
- AGE OF PET: 7 - 10
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Drew was courteous professional and very helpful as long as his answer was correct.
Drew was courteous, professional and very helpful as long as his answer was correct.
- INSURER:
Trupanion
- POSTED: 04/05/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Hands down exceptional service
Hands down exceptional service
- INSURER:
Trupanion
- POSTED: 04/05/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Thankful
Quick reimbursement and easy to read the bill and claim acceptance.
- INSURER:
Trupanion
- POSTED: 04/05/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Trupanion ROCKS
I will scream it from the rooftop. Trupanion is AMAZING! In a world where customer service seems to be lost, Trupanion gets it! It’s like the Nordstrom of pet insurance. I recently almost considered cancelling because we’ve been paying into it due 7 years and only made a few claims. I’m so glad we didn’t! Our 7 year old lab tore her ACL and the 6k surgery cost us $900. The billing and reimbursement was SO EASY. I will recommend Trupanion to EVERYONE.
- INSURER:
Trupanion
- POSTED: 04/05/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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