217,411+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,411 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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By far the best pet insurance you can…
By far the best pet insurance you can get. It can be difficult sometimes when establishing your vet with your insurance but it is SO WORTH IT. The reps are always kind and quick to help when I call with a question.
Insurer: Embrace
By: Ashley P
Outstanding Pet Insurance
My dogs have been covered by Embrace Insurance for many years, and I’ve been immensely grateful for the peace of mind and Embrace’s terrific customer service. Financials are handled efficiently, questions are answered quickly and knowledgeably, and customers are treated thoughtfully at times that are often very stressful. Embrace Pet Insurance gets my heartfelt recommendation!
Insurer: Embrace
By: Luisa
Good turnaround time
My claim was reviewed quickly and I was reimbursed with an explanation of benefits that was simple to understand.
Insurer: Fetch
By: Kris
I did not have a great experience with…
I did not have a great experience with embrace. They considered my dog’s surgery a pre existing condition which it wasn't, so didn’t cover any of it. Not even the doctors visit….Was told I should have tapped the conversation that said it was? Who does that when looking around for insurances. So they did a bate and switch on me. I tried for three weeks to get pre approved and they kept telling me they needed more paper work and that my doc wasn’t sending when I was at my doctors office and watched them send. Then it came time for the surgery and I had to do so I did and then all the paper work I did for three weeks was no longer good because it now becomes a claim so I did everything they asked and in 5 hrs I was denied. Amazing couldn’t get pre approved for three weeks but got denied in 5 hours!! I definitely would have picked lemonade or one of the other insurances. I will wait for my year to be up and switch insurances. My dog is doing great that is the most important thing to me.
Insurer: Embrace
By: Kristi
Slow process and frequently says it's a…
Slow process and frequently says it's a previous medical condition when it isn't. Other pet insurances cover that.
Insurer: Embrace
By: Lisa
Good and prompt service
For the most part, I've had embrace for over 5 years and I'm very pleased with the service I get. Sometimes it's rather tedious I know for my vet, who has to sometimes send in multiple doctor notes before a claim is paid. But that rarely happens, therefore I still am giving a five star rating.
Insurer: Embrace
By: Kim Randolph
Not worth your money
The interface is easy to navigate. However, they cover nothing and if you want to be covered for anything you’d have to pay a ridiculous amount. The outrageous amount you’d have to pay in order to be covered for anything for an elder dog is truly a waste of your money. It’s more economical to borrow money from a bank in case of emergency. Truly not worth your money
Insurer: Embrace
By: David Douda
Embrace has been incredible to work with
Embrace has been incredibly easy to work with! From the very first day of exploring insurance options and filling out my application, to speaking with a representative who helped me choose the best coverage for my needs, the process has been smooth. Now, submitting claims is quick, and their communication is excellent. Overall, they’re very professional, and I’m so glad to be working with them!
Insurer: Embrace
By: B Bennett
PB comes through again
I’m giving 5 stars even though the submit claim action on the app was not working. That is usually not the case. Usually very easy to submit a claim and the direct deposit is convenient. My premiums are going up a lot this year but they are still at a competitive rate and PB has always come through. Recommend to every pet owner.
Insurer: Pets Best
By: Megan Courtney
Crooks with laughable service.
I made my claim and after a few weeks I stared getting email stating that they were very busy, running behind, and that they were attempting to contact my Vet. The next email said that they tried to get a hold of my Vet but they were not responding, if they did not respond my claim would be denied. I called my Vet and they said no one from any insurance had attempted to pull information from my file, that if they had they would most certainly give it. The next email from Pets Best said my claim was completely denied, that the Vet never responded. They never once asked for my assistance, called me, or talked to me. Pets Best did not respond to any of my email. My cats issue was an emergency visit, he was very ill because his back teeth became infected. All the visits, meds, x-rays, and surgery added up to several thousand dollars. I was not expecting much, but to be flat out denied for all of it when my cats life was in peril with a choice of let him suffer or do all that I could really hurt financially. To not get any assistance from a policy that cost quite a bit really disappoints me. The should not call themselves Pets Best, they are greedy crooks.