Find and read reviews with confidence

I sent invoices Friday night, got confirmation Saturday night, was approved Sunday and my money was in my account Tuesday. Great service

Easy to upload and quickly paid. Glad i kept it

Expensive

Easy to use. The private insurance industry should spend a day with your people. Easy to use claim filing, quick response friendly customer service

I think Trupanion is greatness

Very happy with the company. We do finally have piece of mind knowing that our pets are protected from any unexpectedness.

Animal hospital submitted claim and I did not have to do anything. This was really nice, especially given the grief/distraction of having a very sick pet who needed emergency surgery. Not having to fight with an insurance company was really nice.

Easy to file claims-thankful for coverage- quick reimbursement- thank you

I felt like my file was just being passed around and no one actually wanted to help. I was told when I got the policy that I would be able to cancel the policy if I didn’t like my pre-existing conditions. They also told me I had to get an exam in the first 30 days, which I did. I didn’t get my policy underwriten because they were having trouble getting my records. So I called everywhere asked for records to be sent and then continued to confirm and call them. Every time I called they said they received the records and had to review them. Weeks later I would get an email saying they need the records that they confirmed they had already received when I spoke with them on the phone. This went on for months. I then requested if they are unable to help me id like my money back and cancel my policy since I was told if I didn’t like the underwriting I could get reimbursed and I couldn’t even get my file underwriten. Then they just up and canceled my policy. Said I can’t get my money back and this is still an ongoing and difficult issues with many emails and phone called. It’s been a complete waste of money and time and I feel like they just want to keep my money and get rid of me. Worst customer service and company I have ever dealt with.

Confusing and not user friendly. Once you log in on the app, you have to log in two other times to see relevant information about your account