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The people that I worked with were very nice patient and tried to be helpful.
The people that I worked with were very nice, patient and tried to be helpful. I adopted my dog from a shelter. The sheltered neutered on Monday. I took dog home on Tuesday. The shelter provided me an offer from TRUPANION for a 30 day free trial if I signed on within 24 hours of adoption, which I did. Then the dog had a medical complication because of the surgery. even though I only owned the dog 4 days, TRUPANION, refused to cover the expense or meet half way, because The procedure happened 48 hours prior to the policy being active. I sort of get it but then I don't because the promo was provided by the shelter. Why combine a promo with a shelter, if you won't cover any complications, knowing that there is potential of illness in shelter adopted pets? Like I said, the people that denied the claim were at least polite about it.
The insurance is not inexpensive and my first claim was denied because you equated it to nail trimming when in reality my dog broke his nail below the toe line so they had to put him under, lance it and cauterize it then he had to wear a boot for a month, it was denied on a technicality which I truly thought was crap. My vet tried to speak it but you still denied the claim...