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My dog passed away, and they said they hope he's doing well
My dog passed away, but several of his claims are in limbo. I reached out to inquire and let them know I hoped for efficient processing as my dog had passed away and I cannot bear to communicate with them any longer (see my previous review regarding poor customer service). The reply was: "I hope you and [dog's name] are doing well!" Avoid this company. The customer service they were known for prior to Chubb no longer exists. They're also holding payment on claims for medications that were previously approved and paid on a regular basis.
Insurer: Healthy Paws
By: Lisa
Nadine Van Ness was so patient with me
Nadine Van Ness was so patient with me, she explain every detail and answered all my questions. Extremely helpful.
Insurer: Fetch
By: Lucille
Horrible company
Horrible company. We had our pet insured with them since 2020. They never approved our claims. We believe this to be a scam. we paid them over $6000 and we got nothing. We are demanding a full refund. My recommendation is to avoid them.
Insurer: Healthy Paws
By: The Learning Path
Greed
Do not trust these people. My dog is 2 and we got her Trupanion policy right after we got her when she was about 8 months old. After the first year, her premiums went from about $60 to $83. Just got an email about increases in our deductible in what will be our 3rd year with Trupanion, and they are increasing from $83 to $115 per month. Almost a 100% increase in 2 years and we've barely used it at all. She's gotten medications a few times when she had kennel cough but that's it. They also don't cover most routine stuff. They claim the increases are due to rising vet costs, and sure, vet costs have increased in the past few years, but nowhere near 100%. They are liars. They also increased they're company profits by several times in the last 2 years. So it seems like my rising deductible is more because they are greedy and chasing larger and larger profits. Avoid these people.
Insurer: Trupanion
By: J L
My claim was handled very rapidly.
My claim was handled very rapidly.
Insurer: MetLife
By: Brian Gapske
The process was pretty easy & went…
The process was pretty easy & went pretty smoothly. However, when I tried to upload additional docs for my claim after I had already submitted it, the software told me that I had successfully attached those additional docs, but they didn't show up in my view of the claim. So, I had to call the help line to get this taken care of. The customer support agent was nice, but couldn't see those additional docs either and asked me to just wait a few more days into the claim review was complete. It got reviewed and approved in ~5 days. I just wish I hadn't had to call support.
Insurer: MetLife
By: customer
Healthy Paws is AMAZING!!!
Healthy Paws has been an absolute BLESSING for our family!! We have 2 German Shepherds that have been insured with Healthy Paws since they were about 6 months old. They are now 5 and 8 years old. They have both unfortunately required emergency services at different points in their life and endured life-saving measures at the ER hospital. Healthy Paws provided peace of mind. To be able to pay for the services without worrying about having to get a second mortgage or going into debt because we knew Healthy Paws had our back is just a blessing. They have had our back since day ONE! We are so incredibly grateful for them and will continue to use them as long as we have our fur babies and will recommend them to everyone that we know!
Insurer: Healthy Paws
By: Eh
Good communication
Good communication, coverage and product. They are helpful on the phone as well as a really easy to use app.
Insurer: MetLife
By: customer
Always helpful when required.
Always helpful when required.
Insurer: MetLife
By: Consumer Name