So Easy to File a Claim
The mobile app makes is seamless to file a claim. Response time is good. So pleased that I have already referred to people to get MetLife Pet Insurance.
- INSURER:
MetLife
- VETERINARIAN:
Brookfield Animal Hospital
- POSTED: 09/11/2023
- BY: Barbara
- BREED: Bichpoo
- AGE OF PET: 0 - 3
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Tessa
Thank you for your quick response to my claim for Tessa. You made a very stressful time less stressful with the ease of filing the claim and your professionalism in handling it.
Thank you!
- INSURER:
Trupanion
- VETERINARIAN:
Fenton River Tolland Dr. Brown Dr. Plante
- POSTED: 08/22/2023
- BY: MaryBeth
- BREED: German Shepherd
- AGE OF PET: 0 - 3
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Great Service
Sadly our Siberian has epilepsy. This obviously results in many more trips to the Vet and/or emergency hospital. Healthy Paws has been there for us each step of the way. Filing a claim is super easy on their app and turn around time is reliable and fast. More than that, they check in on Duncan and truly care.
- INSURER:
Healthy Paws
- VETERINARIAN:
Monroe Town and Country
- POSTED: 08/03/2023
- BY: Kristen
- BREED: Siberian Husky
- AGE OF PET: 0 - 3
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Don't sign up for this company bad service
Don't sign up for this company they are scamm you'll pay for the insurance and they will never send you a check for when you use it I spent 1600 on my dog and 800 on my cat has been 4 months and no checks I'm tire to call them everytime they keep asking for addition information and on tome they lost everything I had sent as ked me to send again .
I lost how many time I called them and never get the problem fixed but they keep charging me every month .
I'm not satisfied at all
- INSURER:
Healthy Paws
- POSTED: 07/19/2023
- BY: Nilton
- BREED: Puggle
- AGE OF PET: 7 - 10
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Amazing! Thank you ❤️
Thank you, Trupanion, for stepping in immediately and saving my kitty's life.
It was an awful, heartbreaking experience and not having to worry if I can save him due to finances meant the world to me.
I've been recommending Trupanion to everyone.
Faithful customer here forever.
Thank you.
Sue (human) and Mochi 🐈
- INSURER:
Trupanion
- VETERINARIAN:
CT Veterinary, Hopmeadow Animal Hispital
- POSTED: 07/15/2023
- BY: Sue
- BREED: Mixed Breed
- AGE OF PET: 4 - 6
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1st time submitting a claim
Once I learned what a SOAP note was and got that filed the claim was relatively easy. Two phone calls and both reps were pleasant and fun to work with.
- INSURER:
MetLife
- VETERINARIAN:
VCA Plainfield
- POSTED: 07/09/2023
- BY: Cynthia R
- BREED: Beagle
- AGE OF PET: 0 - 3
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Fast & easy claim process
Huge fan of MetLife instance. I’ve 2 dogs both with different insurers. MetLife has been my favorite in terms of coverage and ease of use. I’m glad I decided to try them out. Highly recommend.
- INSURER:
MetLife
- VETERINARIAN:
Winslow Park Animal hospital
- POSTED: 07/08/2023
- BY: Anne
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Did not get my 70percent yet
I did mail the paper for the 76er cent for the amount of 105.00 the claim formed was sent to you two weeks ago,please send the amount owed to me.
Thank you,
Jeanette GRobinson
- INSURER:
Spot
- VETERINARIAN:
Evergreens
- POSTED: 06/24/2023
- BY: Jeanette
- BREED: Domestic Short Hair
- AGE OF PET: 7 - 10
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The outcome of my first claim for my dog was not favorable.
The outcome of my first claim for my dog was not favorable.
- INSURER:
Trupanion
- POSTED: 06/09/2023
- BY: Lauren
- BREED:
- AGE OF PET: 0 - 3
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Trupanion has always responded quickly & reimbursed quickly as well!
Trupanion has always responded quickly & reimbursed quickly as well!! Always Very Courteous & Efficient!! Thank You Trupanion!!!
- INSURER:
Trupanion
- POSTED: 06/07/2023
- BY: Marcia
- BREED: Maltese
- AGE OF PET: Over 11 years
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1 comments
POSTED: | BY: Healthy Paws Customer Service
As per the policy we do require medical records for all enrolled pets in order to process claims. At minimum we require the notes from the enrollment exam as outlined in your policy. When you enrolled online and prior to completing the enrollment process, you were asked and checked off a box noting that an examination was performed within a specific time frame based on the age of the pet you were enrolling. When an enrollment examination is not performed prior to enrollment or during the waiting period, this will affect the last day of the waiting period. Not having an enrollment exam may result in the denial of claims related to any signs and symptoms that are present at the time of the exam. Claims denied for pets due to a lack of an enrollment exam are denied under the policy's waiting period exclusion, which is currently the case for your pet. If your baby has *any* prior vet visits to the one noted in our customer care team’s email to you, let us know.