222,130+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,130 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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difficult to deal with
very difficult on the backend to transfer ownership of the policy
Insurer: MetLife
By: customer
Easy to file a claim
Easy to file a claim, quick payout.
Insurer: Trupanion
By: Julie
Good help
When my pet policy renewal doubled in price, I called Embrace to cancel. Clementine heard me out, found a rate more in line with what we are paying now and voila! I renewed. 5 stars to Clementine in customer service.
Insurer: Embrace
By: Elizabeth Martin
Quick service
Quick service, easy to understand website
Insurer: MetLife
By: Denise
1) We had such a hard time adjusting…
1) We had such a hard time adjusting our billing information after our bank account was hacked. What should have been a relatively easy fix resulted in an unexpected amount of money being drawn out. I’m sure that occurred because your customer service reps do not speak very good English, sorry to say. 2) One if our claims has been tied up for an excessive amount of time because more information was needed even after sending an itemized receipt. There was a note stating our vet’s office had been contacted and yet the claim sat for weeks in the same status until my husband called and insisted the vet be called for clarification while he waited on the line.
Insurer: Spot
By: Barbara Carey-Webster
Fast and accurate responses to claims
Fast and accurate responses to claims. Easy to work with.
Insurer: MetLife
By: Joe Amatangelo
The claims submission process is very…
The claims submission process is very easy and simple to follow. They communicate updates to you along every step of the process.
Insurer: MetLife
By: Michelle
I had to put a bunch of old claims…
I had to put a bunch of old claims through, and they handled them so well and quickly!
Insurer: Trupanion
By: Stephanie F
Be mindful of the rehab rider
I love Trupanion! However the rehabilitation rider wasn’t clearly communicated to me other than in one email and there is no way to add it after 30 days. I find that practice to be predatory and unfair. There should be a way to add it at a higher premium or a way to appeal and pay back premiums to add the coverage. Everything else has been great so far.
Insurer: Trupanion
By: Juli