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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Customer service always helpful
Call centers are in the US and I feel the customer service has always been helpful. My issues have been resolved. Everyone is generally helpful. While my insurance has steadily gone up, they have found ways to help me reduce it when I can. It's taken care of my pet and the app and submitting has all been straightforward. I also appreciate the other benefits that come with it, though not every state can take advantage.
Insurer: MetLife
By: Amy
Fast
Fast, Easy, my questions were answered.
Insurer: MetLife
By: Molly Lundgren
It was easy to fill out the information…
It was easy to fill out the information and reimburse all the fee very quickly. Thank you so much, appreciate it.
Insurer: Spot
By: Chikako Gray
Poor communication
Currently i am very unhappy with their service. Coverage is great. But trying to get a claim covered after sending information 4x and speaking to multiple people, including supervisor, I still don't have this resolved. Every phone call I get told something different.
Insurer: MetLife
By: Shannon Wyman
Quick Processing of Claim
The processing time for my claim was great. Still waiting for the check to be delivered.
Insurer: Pumpkin
By: Elizabeth
Big Spence ACL surgery
Our dog needed surgery on his ACL which is a expensive procedure. Trupanion covered the charges in a timely manner. I thank God that I had insurance to cover this.
Insurer: Trupanion
By: David Najemian
Fast resolution of my claim.
Fast resolution of my claim.
Insurer: Fetch
By: Constance
Easy to Use
Easy to use website with clear break down of benefits
Insurer: MetLife
By: ELIZABETH SMITH
Submitting claims very easy
Submitting claims very easy, always was able to get a hold of a person with questions and payment was very quick.
Insurer: Trupanion
By: customer
Trupanion was there for us when our…
Trupanion was there for us when our Goldendoodle was sick over the weekend. The Emergency Hospital submitted the paperwork and we had approvals in minutes! It was a relief during a very stressful time. Thank you!
Insurer: Trupanion
By: Cynthia Hinxman