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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to submit
Easy to submit. 1st claim, so waiting to see how it is handled.
Insurer: Embrace
By: Richard
You answered my phone calls in a timely…
You answered my phone calls in a timely manner. I spoke to four of your people at different times and three of them were spectacular answered all of my concerns. You also paid my claims very quickly and accurately. I will tell all of my friends to use Fetch.
Insurer: Fetch
By: steven
"Pre existing conditions"
Spot pet insurance won't cover emergency visits because they're "pre-existing conditions". If my dog eats some garbage then needs her stomach pumped, this won't be covered if it happens more once within 6 months. This is insane and a complete waste of my money, the coverage is underwhelming even for the most basic of plans. Don't buy Spot pet insurance
Insurer: Spot
By: Joey D
Everything has been fast and easy!
Everything has been seemless, fast, easy, and accurate. Thank you!
Insurer: Fetch
By: ARW
I have been quite pleased with Embrace
I have been quite pleased with Embrace. Having adopted a 12 year old rescue cat and not knowing what might develop, I’m glad I opted for insurance. Claims for the chronic conditions that revealed themselves over time have been processed rather promptly. My goal is to keep my boy healthy, happy, and loved for the time that I may have him and frequent vet visits are less worrisome knowing his care will be covered. When I need to connect with an Agent (sometimes challenging) I have found them all super friendly and helpful. Overall, happy!
Insurer: Embrace
By: Deborah Green
Learning Curve
The first claim was handled very quickly. Still waiting to hear on the follow-up visit claum(medical records for that visit were included in the original envelope with all of the other records). My only concern was that not everyone is computer savvy. There should be an easier way to submit medical records, it took me a long time to get an address to mail them to. It would be nice if Fetch would request medical records from the appropriate hospitals. I am hoping not to have to use Fetch again, but I will submit a form of direct deposit for future reimbursements.
Insurer: Fetch
By: Carol
It was very easy to sign up online
It was very easy to sign up online. Hopefully the service will be just as easy.
Insurer: Fetch Canada
By: Kathryn Ritson
It was nice getting the reimbursement…
It was nice getting the reimbursement so quickly! I was able to pay off my credit card before any interest accrued!
Insurer: Fetch
By: Dolly
Disappointed after 5 years
I liked the first 5 years my dog was insured with Embrace for $55 per month. We had one claim that exceeded our deductible and the process for reimbursement went easily. However, I was incredibly disappointed when my dog turned 5 and we moved to a different state that my monthly premium more than doubled to $120 per montb when other insurers such as Met Life Pet Insurance gave me a less expensive rate, $45 per month, for the same coverage ($15k per year with a $1k deductible) I had with Embrace for the same dog - 5 year old Newfiedoodle. I moved from LA to PHX and all my other insurance costs (home, car, health etc.) have gone down rather than more than doubled.
Insurer: Embrace
By: Kathrin Leuchtenburg