209,630+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,630 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The whole process took one week to…
The whole process took one week to resolve.
Insurer: Fetch
By: Ryan
We are evaluating policies for a dog…
We are evaluating policies for a dog and Pets Best is half as much as the other Company we are considering. We had questions that could not be answered through their website or sample policy (e.g., what is a “participating Veterinarian” to be used to decrease the waiting period after initial enrollment) , so I tried contacting them via chat, but the system was overloaded and they directed you to the website or to call. I called them, noting that they don’t make their number easy to find on the website and the phone tree hurdles you need to clear to get someone are quite the gauntlet; that alone took 2 minutes 14 seconds. I was on hold for 20 minutes with no end in sight and decided that if it’s this difficult to reach them then we don’t want to do business with them.
Insurer: Pets Best
By: Shelly Habel
Easy and timely done refund
For the first time using a pet insurance carrier, the claim was timely with a lot less effort as others. Refund was quick and accurate.
Insurer: Fetch
By: Peter
grateful
I can’t express how grateful I am for the peace of mind that Embrace Pet has provided me. Their customer service is exceptional, always friendly, and ready to help with any questions. My premiums are affordable, and the claims process is simple. I highly recommend Embrace Pet to all pet owners looking for reliable, trustworthy insurance. They've truly been a lifesaver!
Insurer: Embrace
By: Joanne Long
Processing claims…
I am so glad that I have Fetch Pet Insurance. My claim was processed really quick. It's nice to get a portion of your bill back. Whenever I had to contact Fetch, the representative was so helpful, understandable of my questions, professional and courteous.
Insurer: Fetch
By: Debbie
Happy Customer
"Submitting the claim was simple. The payment was made in a timely manner. The amount paid was exactly what it was supposed to be so no having to debate the payment. The EOB was very easy to understand. I am extremely pleased! "
Claim file ease
Very easy claim file and quick response for reimbursement.
Insurer: Spot
By: Donna
Pets Plus Us claim
Pet Plus Us insurance has been amazing to deal with for my dogs torn ACL treatment. The claims for treatment, including surgery, have been covered promptly and without question. The claims process is efficient, communication is clear and reimbursements are processed and deposited within a few days. The agents are friendly and knowledgeable and very compassionate. I would highly recommend this pet insurance company. 10/10
Insurer: Pets Plus Us
By: B
Claims denied over and over
It shows SPOT as #1 that is scary!!! Pet insurance - My experience with SPOT has been more effort than value! I'm hoping for better in the future or maybe a different company is better. You be the judge and what do you want to spend your time doing? tracking down appeals? They were so nice on the signup call and I elected for the premium "highest" plan and autopay monthly premiums. I understood things wouldn't be covered at 100%. I had no idea the leg work or if you get one visit a year and if an emergency comes up - every vet visit is denied. I pay the vet and send the vet bill in to create a claim. Claim gets denied. Rince and repeat. Never once has it been it easy. I don't spend this much time on my own medical insurance. I'll pay the stupid tax I've signed up for but not a fan. We have seen the vet only 4 times since I've started coverage, and my dog is 5 years old, thankful he's pretty healthy and I have gotten denial after denial. Told I'd have to appeal to have a claim reopened. Last claim was in December 2024 received email stating closed - denied - even though it was an emergency visit and all new things - not anything preexisting etc... $0 covered so its really hard to justify paying the monthly premium on top of the vet bill with $0% covered. Makes no sense. I've sent all records over 4 times; Vet sent all records over 3 times exactly as SPOT requested for them to be sent. Tried to call in a few times to customer service to figure out if I was doing something wrong - or needed to submit something different??? OR what hoops I'd need to jump through..... On hold on the phone with customer service for over 20 minutes and then they disconnected. What is your time worth?
Insurer: Spot
By: Raechelle
Pets best look somewhere else
Claims easy to file but payment back is like 20% will be looking at different insurance