209,630+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,630 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very Helpful
I was devastated to learn my bull mastiff pup of 2 years developed Valley Fever, a debilitating disease common in desert areas. The treatment is costly and long term, but with the proper care and medication, can be minimized and hold lung and bone damage to a minimum. It was so easy to file an insurance claim with Pets Best. They assigned an adjuster immediately who made contact with me and explained the terms of my policy. Their reimbursement program was prompt and really helped out during this time. Thanks to you all! Bear is doing pretty well
Disappointed
I am disappointed with Trupanion's service. I bought the insurance for my cat at beginning of 2024. I provoded all of her Vet record with their request. About 2 month ago, they emailed me requested the record during 04-2022 to 09-2023 otherwise they may affect my future claim, I email back stated that my cat was very healthy and I was busy with family issues so my cat did not go to any vet in that time. I requested them to confirm if this is OK for my cat to continue the insurance for future claims. I did not get response. I sent two more emails to follow up within 2 months however there is no any response! I am disappointed with they are keeping me pay monthly but do not provide the simple answer by 'Yes or No'.
Insurer: Trupanion
By: Jane
Amazing Service
It is hard to find someone with such strong customer service skills these days. Amanda walked me through options that may pertain to insuring my dog. We couldn’t find a way to help cover her pre-existing chronic allergies. She was empathetic and provided me with other options that may be useful, even though the options did not put money in her pocket. She offered advice from her industry knowledge which was very useful for me! Ultimately, this was the best way I could imagine to help me while also letting me know that she couldn’t help me within the parameters of fetch insurance. I think that Amanda should give lessons to others regarding how to provide amazing customer service, provide empathetic aide, and provide advice from years worth of industry knowledge. Be sure to give her a raise and promotion! (And maybe start insuring pups with chronic allergies).
Insurer: Fetch
By: Megan
Excellent care and customer service
Can’t say enough good things about the exceptional customer service, the ease of filing claims, the quick response time, and the coverage. Thank you very much!
Great but costs increase significantly yearly
I've had a great experience with Pets Best. They've not given me a hard time with any of my claims and I appreciated they were the only insurance that would accept my 13 year old dog some time back. My only complaint about them is they doubled the price of my insurance in less than a year for a less than 2yr old dog. They also seem to increase a good amount every year. Based on what I've seen thus far, if you have a puppy and have that dog for at least 12 years, your monthly cost will likely be $300+. Nobody is going to pay that nor most can't afford it, so customers will be forced to insurance hop. Wish they didn't increase so much as I'd love to stay with them, but this isn't affordable. I don't even pay that for my own insurance. I would have given them a five star of it wasn't for the significant cost increases.
Insurer: Pets Best
By: Lindsay
When sending in a claim
When sending in a claim, ASPCA will respond with either the approval or why the claim was rejected.
Insurer: ASPCA
By: Richard D'Angelo
Unethical/Fraudulent Behavior
After a few years of paying for insurance for 2 dogs decided to not renew anymore because was not seeing the benefits for as much as I was paying. So when one dog's insurance came due in October I cancelled but then the company came after me for $11.43 for the whopping multi-pet discount on the other dog's insurance that was paid in July in full for 1 full year and i had to pay or the policy would be cancelled even though it is paid to run through 6/19/25. SO they are charging me for a past bill that was already paid because now there is no longer a multi-pet discount. I can see going foreward on my next bill should I choose to renew only the one dog again for some reason to not get discount but not lets go back on past bills and charge money. Also, if I don't pay this $11.43 by 1/1/25 they will cancel the policy that is paid for up until 6/19/25 exept this backpay of $11.43 they want for the multip-pet discount that occured a couple months after the fact when not continuing insurance with them for the other dog. I filed with BBB, leaving all the reviews I can find and believe mean everyone I come in contact with will hear my experience and will definetly not recommend PETS BEST for insurance. I hope they have the day they deserve!
Insurer: Pets Best
By: Robyn Manners
Been a customer 13 years
Been a customer 13 years. Paid $600/month for years for multiple dogs to have care. My dog was diagnosed with hemangiosarcoma in Sept 2024. I called Nationwide after her emergency splenectomy but before diagnosis. I was told she would be covered from the top of her nose to the tip of her tail by Angela for her cancer treatment/needs. I received a letter of non-renewal in early October (less than a month from Hemangiosarcoma diagnosis ). I learned on 12/30 that the policy was discontinued several months ago and posted in a USA Today article back in June which I never saw. Nationwide should have sent notices to affected customers in June 2024. The rep in September (Angela) should have told me it was coming. So many issues with how this company treated over 100,000 people and their pets! As a long time customer, I should have been provided another option to take care of my dog with an horrible, aggressive cancer! Instead I was told “sorry” and she is not coverable. They could have transferred her to another policy if they truly cared. She has been in their system since about 9 weeks old and just tossed aside like nothing!! Disgusting customer service! I know many veterinarians that have recently told me they will not support this company. Do your research and do not put your trust in this company!!! Do better for your pets!!
Insurer: Nationwide
By: Kirsten Holt
Too much work
Sorry, but too much work, entering explanations etc. that are already on the invoice.
Insurer: Embrace
By: Jeff Kempka
total nightmare
total nightmare, Took many months and I had to call give so attitude to get some action.
Insurer: Embrace
By: Ronald Pellegrino