209,556+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,556 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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very helpful and friendly agent
very helpful and friendly agent
Insurer: Fetch
By: Helen Morgan
My claim submissions to Fetch have been…
My claim submissions to Fetch have been easy and fast, typically with fast turnaround.
Insurer: Fetch
By: Kitty
Proceed with caution...
Seven years of being a customer with four dogs at one point. I only have two on the policy now, but since they were born. Out of the blue this year for no cause (and I have not used hardly any of the benefit in 7 years) Embrace raised my rate $116 a month, bringing my total to $3880 a year... Ridiculous! They can't explain why, just says it is that now. They've got you by the shorts at 7 years into a policy, given the average life expectancy of a dog. It's nearly impossible to find a more affordable insurance provider on a dog at this point in their life cycle. There are sure to be "pre-existing" conditions if trying for a new policy, which will jack up your rates. Everything was good with Embrace until this point, but when they know they have you and you are most vulnerable, they grossly increase your rates. This is a terrible business practice and a kick in the teeth, so if you're shopping for pet insurance, be warned!
Insurer: Embrace
By: Matt Wagenfer Sr.
I had a great experience…very professional
I had a great experience… I’m sorry I forgot her name but thaw handled my questions swiftly and respectfully.
Insurer: Embrace
By: Marlo R
Scam
Do not waste your money on Fetch. It’s completely useless and offers no help at all. It’s nearly impossible to get in touch with anyone. I spoke with Andrew, who was rude and unhelpful, claiming Banfield wouldn’t provide anything but never bothered to email me with any updates. The customer service is awful, and reaching anyone on the phone is a nightmare. I’ll never recommend Fetch to anyone—avoid it at all costs. It’s a scam.
Insurer: Fetch
By: Alex Hulbert
I’ve had PetsBest for years now and…
I’ve had PetsBest for years now and never had any issues. Claims were handled fast and were really clear. App is easy to use!
Insurer: Pets Best
By: Cynthia
Helpful and informative
Josh was super helpful and answered all my questions, even if I was repetitive. Walked me through my options thoroughly and made my next steps clear! Great help and I'm super appreciative.
Insurer: Fetch Canada
By: Rai
Just filed a claim which was so easy…
Just filed a claim which was so easy and fast. We are so glad we signed our pets up with Embrace pet insurance. They have so far paid our claims in a timely manner. Having Embrace has given us peace of mind knowing our fur babies are covered in the event of an accident or illness.
Insurer: Embrace
By: Karen L.
Broad pre-existing condition
As a former Petsbest customer, I strongly advise other pet owners to steer clear of this insurance provider. My two-year experience with them was nothing short of frustrating and disappointing. Their definition of "pre-existing" condition is so broad that it will be very difficult for you to get reimbursement. The diarrhea-related claim I submitted took 5 months to process, and at the end I got an email saying my claim was rejected because they did not receive necessary medical information from my vet, while I feel they could at least inform me about this so I could contact my vet for the needed info. I then called to cancel the policy, but the representative of course tried to keep me on the policy and said they could re-open the claim for me. This time after two additional months, my claim was denied again, because it was a "pre-existing" condition as it had happened once before, when my puppy was 2 months old. As such, I was told all future GI-related issues will be considered preexisting condition and will not qualify for coverage. I feel that is very unreasonable, because a two-months old puppy just transitioned out of the breeder's home to me, the diarrhea could be caused by entirely different reasons, such as changing kibbles, environment. And the medical record supported this because my doctor didn't find anything wrong at the time, no parasite or virus after a panel check. The representative I spoke to on the phone, Richard, was also very rude and impatient when explaining the outcome to me. After faithfully paying premiums for two years, I have nothing to show for it. Petsbest's lengthy claim processing times, questionable denial practices, and subpar customer service make them an unreliable choice for protecting your beloved pets. Save yourself the headache and look elsewhere for pet insurance.
Insurer: Pets Best
By: Levy
I am so grateful for ManyPets
I am so grateful for ManyPets. With their coverage it’s been such a relief knowing that I can rely on them during the most stressful emergencies. The claim process is so smooth and easy, I can do it all from my phone. The review and reimbursement is quick. Their tone of service is reassuring, caring, and clear. No one ever expects injuries, or emergencies, but we’ve had a few, and they’ve come through every time. Thank you ManyPets for helping me take the best care of my pets! I recommend them to everyone.
Insurer: ManyPets
By: Cora