209,556+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,556 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The phone call was quick and easy
The phone call was quick and easy, but I wish I had the ability to change my card information online without contacting a rep.
Insurer: Prudent Pet
By: Jessica K
Great experience
The claim process is super smooth and easy to use—no complicated paperwork. Everything is really convenient, and I could submit everything on my phone using Fetch's app. What impressed me most was how quick the payout was.
Insurer: Fetch
By: Yuening
Easy to submit my claim
It was easy to submit my claim and they respond quickly.
Insurer: Embrace
By: Eddie
Easy and fast
Got reimbursed within 10 business days
Insurer: Pets Best
By: Megan
I pay almost a 1k a year for coverage but nothing is covered
I pay almost a 1k a year for coverage - but most time they deny everything. Beware - even if your vet notes a tear in your dog's eye they won't cover anything eye related, they didn't cover the annual teeth cleaning because there were signs of tartar (lol - truly heinous when they advertise every tooth is covered). I pay extra for the wellness benefit as well. I forgot to upload receipts before 3 months of incident had passed- denied, even though there is nothing to let customers know that upfront. Super unhelpful, hard to cancel as you have to call. When I called, the lady tried to go over why my claims were denied - basically trying to say I was wrong and shouldn't cancel.
Insurer: Fetch
By: Sajani Fernando
Top tier service
Spot is responsive, speedy, and has great customer service. I love using them because I get great service at a great cost.
Insurer: Spot
By: Samantha Willoughby
Switched from nationwide
Kevin's assistance with setting up new policy made the process very smooth and easy
Insurer: Pumpkin
By: Lynda Lyons
very broad pre-existing condition
As a former Petsbest customer, I strongly advise other pet owners to steer clear of this insurance provider. My two-year experience with them was nothing short of frustrating and disappointing. Their definition of "pre-existing" condition is so broad that it will be very difficult for you to get reimbursement. The diarrhea-related claim I submitted took 5 months to process, and at the end I got an email saying my claim was rejected because they did not receive necessary medical information from my vet, while I feel they could at least inform me about this so I could contact my vet for the needed info. I then called to cancel the policy, but the representative of course tried to keep me on the policy and said they could re-open the claim for me. This time after two additional months, my claim was denied again, because it was a "pre-existing" condition as it had happened once before, when my puppy was 2 months old. As such, I was told all future GI-related issues will be considered preexisting condition and will not qualify for coverage. I feel that is very unreasonable, because a two-months old puppy just transitioned out of the breeder's home to me, the diarrhea could be caused by entirely different reasons, such as changing kibbles, environment. And the medical record supported this because my doctor didn't find anything wrong at the time, no parasite or virus after a panel check. The representative I spoke to on the phone, Richard, was also very rude and impatient when explaining the outcome to me. After faithfully paying premiums for two years, I have nothing to show for it. Petsbest's lengthy claim processing times, questionable denial practices, and subpar customer service make them an unreliable choice for protecting your beloved pets. Save yourself the headache and look elsewhere for pet insurance.
Insurer: Pets Best
By: Levy