209,556+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,556 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Terrible customer service and trying to…
Terrible customer service and trying to rig me on reimbursement
Insurer: Spot
By: Samantha Busekrus
It was timely and easy !
It was timely and easy !
Insurer: Fetch
By: Jessica
Emergency pet care for Emmy
I had to bring my dog Emmy for emergency care one night. They had her for about 16 hours. My total bill was almost $1600. With my deductible and healthy paws doesn’t pay For the initial visit. I was reimbursed $875. I haven’t 80% payout. They settle this up with me in less than two days. Everything was upfront. The only thing I wasn’t aware of was that the initial exam for the emergency visit wasn’t covered. It’s not a complaint I just wasn’t aware. I am quite happy, so is was for the initial visit. I was reimbursed $875. I haven’t 80% payout. They settled this up with me in less than two days. Everything was upfront. The only thing I wasn’t aware of was that the initial exam for the emergency visit wasn’t covered. It’s not a complaint. I just wasn’t aware. I am quite happy so is Emmy
Insurer: Healthy Paws
By: John K
Embrace is the Real Deal
My claim for my cat’s fractured and dislocated hip examination was handled quickly and as I expected. Very professional and the coverage payment was clearly explained. Hopefully, the upcoming surgery’s claim and reimbursement will be handled the same way!
Insurer: Embrace
By: Richard Jennings
My reimbursement was received very…
My reimbursement was received very quickly. I am disappointed in the app. I was not able to download my receipt the app wouldn’t respond so I ended up submitting it online thru the website which was much more efficient.
Insurer: Fetch
By: Kristin
I am so happy
I am so satisfied and happy to have chosen Fetch as my dog insurance. My dog just had a surgery and he was diagnosed with oral cancer. I submitted all my bills and within less than a week they were all processed and paid. No back and forth. In one I received my reimbursement. Top service extremely please with the service. Thank you Fetch 🙏
Insurer: Fetch
By: Dolores
Very easy to submit claims and timely…
Very easy to submit claims and timely reimbursements
Insurer: Embrace
By: Susan Haynes Roos
Not your typical deductible
This company skirts over the fact that your deductible is used in an untypical fashion. For a $1300 bill, they only covered $49. My deductible is $1000 and I pay 20% of the bill that’s covered. The issue is that they calculate the 80% they pay first, put your deductible towards that, and then reimburse so it’s a much smaller reimbursement than typical insurance would do. I’ll be switching back to Embrace even though my premium will be a little higher.
Insurer: Pets Best
By: Margaret
This was the first time I had to use Embrace.
This was the first time I had to use the insurance. My dog had been bitten by an animal while walking on a trail and we’d gone to the emergency vet. Submitting the claim was easy and it was covered!
Insurer: Embrace
By: Katherine
Fast and pleasant customer service
I have had fetch insurance for the past two year with my boxer, so when I added a new fur baby I knew I it was the right policy for her too. As I was adding the new policy, my app refreshed and sent me back to the beginning. What I did not realize, is it had already added the new policy. So, in the end, I accidentally added my new pup twice. I called fetch the next morning and spoke with Rachel. Rachel was very pleasant and immediately noticed the duplicate policy before I even needed to explain what my issue was. She quickly resolved the issue and had me on my way. This is the first time I have had to call in, and based on the quick response and action, I won't be afraid to do so again.
Insurer: Fetch Canada
By: Alicia Frosch