1
out of 5
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2
out of 5
Slow to process, slow to pay, don't investigate fully.
They denied my first claim out of hand, without paying attention to what the claim is actually for - which is a completely new condition, contrary to the preexisting condition they assumed the claim was for. I'm now filing an appeal for this claim. They took 6 weeks to pay on a Wellness claim for a $30 medication, after initially being unable to locate where the payment had gone to. Super slow in processing and paying out Wellness medication claims, despite advertising on their site that they "strive to make their claims process fast and easy" and you will "get cash back, fast". The 8 stars are for the very nice and helpful customer service people on the phone - at least they've got THAT going for them. I'm shopping around for another company right now. I wouldn't recommend them.
- INSURER: Pets Best
- POSTED: 07/14/2021
- BY: Vickey
- BREED: Australian Shepherd Mix
- AGE OF PET: Over 11 years
1
out of 5
Will claim to reach out to your vet for records (and don't) and then deny your claim
Pets Best has denied multiple claims of mine with a note that says they reached out to my vet "numerous times" and could not get the information they needed. After a quick call with my vet, I learned that they did not have a record of Pets Best ever reaching out and they immediately sent the info I needed for my claims. At this point, customer service has told me that they will reopen my claims, but I haven't heard anything for weeks. They seem to look for any excuse to deny a claim for covered issues. I highly recommend that you look elsewhere.
- INSURER: Pets Best
- POSTED: 07/14/2021
- BY: John
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 7 - 10
5
out of 5
Best pet insurance EVER!
We have 5 miniature dachshunds who are all insured through Healthy Paws. I have had to file a few claims in the past 2 years and it has always been a seamless process, quick and easy.
I’m writing this review now because Healthy Paws has went above and beyond with helping us through the process as one of our dachshunds had IVDD, which required surgery and then unfortunately had a GI blockage requiring emergency surgery 2 weeks later.
Customer service was fabulous with communicating, collecting the medical records from the different surgeons, specialists, etc. I was elated to find out our policy covered acupuncture as well because it is highly recommended during the recovery period. I cannot say enough how grateful I am to have found Healthy Paws as they definitely helped lighten the financial burden and made it easy! An account manager even reached out to us to check on Woodstock after his surgeries, which made me feel like they truly care about their clients.
- INSURER: Healthy Paws
- POSTED: 07/14/2021
- BY: Danielle
- BREED: Dachshund miniature - smooth coat
- AGE OF PET: 7 - 10
5
out of 5
Counter Surfing Covered
I had no idea that counter surfing qualified as a behavioral issue, SPOT reimbursed me $500 for my dog's training! They also reimbursed me $2000 when my poor Lou ate tin foil out of the trash and had to get it removed by a vet. This is by far the best pet insurance on the market, I highly recommend everyone get SPOT!
- INSURER: Spot
- POSTED: 07/14/2021
- BY: Jacky
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Counter Surfing Covered
I had no idea that counter surfing qualified as a behavioral issue, SPOT reimbursed me $500 for my dog's training! They also reimbursed me $2000 when my poor Lou ate tin foil out of the trash and had to get it removed by a vet. This is by far the best pet insurance on the market, I highly recommend everyone get SPOT!
- INSURER: Spot Canada
- POSTED: 07/14/2021
- BY: Jacky
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Verified
Thank God For Trupanion
I felt we humans have health insurance my pet should too. Well thank hod I did 2 yrs ago. My dog needed surgery recently and thank his I has this wonderful company to help pay the big bill. I only had to pay 10 %. You never know when you will need it but rest ashore, this is the way to go. Thank you Trupanion!!!
- INSURER: Trupanion
- POSTED: 07/14/2021
- BY: Ruth
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: Over 11 years
5
out of 5
Verified
Your staff are very helpful and pleasant; my questions are dealt with professionally and efficiently great service!
Your staff are very helpful and pleasant; my questions are dealt with professionally and efficiently, great service!
- INSURER: Trupanion Canada
- POSTED: 07/14/2021
- BY:
- BREED: Bichon Frise
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Verified