Until I see if my claims are paid it's hard to know if my expectations are being met and if I would recommend Trupanion.
Until I see if my claims are paid, it's hard to know if my expectations are being met and if I would recommend Trupanion. It is taking longer than expected to process my claims, so that is one thing I would tell anyone considering Trupanion. When I signed up, I thought it would be a much faster process.
- INSURER:
Trupanion
- POSTED: 08/11/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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It was pretty quick to get in touch with someone and the process was smooth.
It was pretty quick to get in touch with someone and the process was smooth.
- INSURER:
Trupanion
- POSTED: 08/11/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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1-2-3 Done!!????
Very easy to navigate and very well explained.
- INSURER:
Trupanion
- POSTED: 08/11/2021
- BY:
- BREED: Exotic Shorthair
- AGE OF PET: 7 - 10
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Change CreditCard integration vendor or offer the option to use Paypal if people don't want to use their banking info..
the Credit Card registration process is broken. It took more than 5 times going through the registration process on different browsers (Firefox, Edge, Chrome) to finally make Credit Card payment work and not crash.
- INSURER:
Trupanion Canada
- POSTED: 08/11/2021
- BY:
- BREED: Yorkiepoo
- AGE OF PET: 7 - 10
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Peace of mind
My previous dog cost a lot of expenses as she grew older.
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I have always had a good response from Trupanion and feel comfortable having this coverage for Essie.
I have always had a good response from Trupanion and feel comfortable having this coverage for Essie.
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They have been great for my girl.
They have been great for my girl.
- INSURER:
Trupanion
- POSTED: 08/11/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Ali was extremely patient and helpful.
Ali was extremely patient and helpful. It was a mistake on my end and they were very courteous
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Review
Overall I just don't feel it is necessary and is an unnecessary charge with consistent added fees that are useless. Plus, time consuming process over the phone when I called because I wasnt able to complete online while driving with my new pet...and the representative was ridiculously focused on educating me anyway about the online process and info even though I said over and over again that I was on a time restriction driving on my way to my new pet's vet appointment. He then responded at one point "well you don't have to get all mad about it!" But I literally just had to keep asking him and redirecting him to continue to move forward with the PHONE process as I was ALREADY on the phone with him!
- INSURER:
Trupanion
- POSTED: 08/11/2021
- BY:
- BREED: Sphynx
- AGE OF PET: 7 - 10
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Great customer service
The website did not work great but when I called the rep was so helpful!
- INSURER:
Trupanion Canada
- POSTED: 08/11/2021
- BY:
- BREED: Australian Labradoodle
- AGE OF PET: 7 - 10
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