5
out of 5
Verified
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5
out of 5
Verified
Thoroughly answered my questions and made me feel secure!!
Matt answered my many questions thoroughly and patiently. I thought secure that I was getting the absolute best service from the best company for my baby cat. I left a good review for Matt and I got an email saying that his supervisor was notified of my good review and that made me feel good to know that he was acknowledged! Thank you so much for everything!
- INSURER: Trupanion
- POSTED: 08/13/2021
- BY:
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10
5
out of 5
Verified
Matt was excellent and Very understanding of my frustration with the situation i was dealing with.
Matt was excellent and Very understanding of my frustration with the situation i was dealing with. He said he would make sure to fix it and call me back later in the day which he did exactly that, and even was able To call me back ten min later as i was on the phone with the surgeon re my dog. I cannot even really think of anything that could have improved my customer experience, which i rarely ever feel that way about an experience with a company where i had a real issue. Matt is the kind of person you want to keep as an employee!
- INSURER: Trupanion
- POSTED: 08/13/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: Over 11 years
5
out of 5
Verified
5
out of 5
Do not enroll.
I received the following email after fifteen business days from my original claim. They are now telling me it will be a MINIMUM OF 30 BUSINESS DAYS BEFORE THEY ANSWER MY CLAIM. THEY ARE THE WORST.
Hello Lila,
We have received medical records for Harry and they are in line for review.
Harry's medical records could be reviewed for several reasons, including:
You've requested a medical history review
You've submitted your first accident or illness claim
Harry has a claim pending medical history for a specific date of service
We are updating a temporary pre-existing condition on Harry's policy
Once the medical records are reviewed, pending claims can be processed and medical history reviews can be completed. This process can take up to 30 business days once we've collected all necessary medical records, and it is likely you will not receive any updates during this time.
Please note that if our team finds that we are missing medical history or the records we receive are summary/vaccine records only, this will delay the review and/or claim. Please be sure to let us know which practice(s) Harry has visited in the 12 months before you purchased your policy.
Medical records can be emailed to claims@embracepetinsurance.com, submitted via your MyEmbrace customer account, or faxed to (800) 238-1042. Feel free to contact us if our requested time frame has been exceeded.
Warm Regards,
The Embrace Claims Team
Embrace Pet Insurance
800-511-9172
www.EmbracePetInsurance.com
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Pet health insurance is administered by Embrace Pet Insurance Agency, LLC and underwritten by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company d/b/a in CA as American Modern Insurance Company (Lic. No 2222-8), and American Southern Home Insurance Company
- INSURER: Embrace
- POSTED: 08/13/2021
- BY: Lila
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: Over 11 years
5
out of 5
Verified
Happy Enzo
Recommend by breeder but I did do my own research. I also asked our vet who she thought and u you our name came up again.
- INSURER: Trupanion Canada
- POSTED: 08/12/2021
- BY:
- BREED: Portuguese Water Dog
- AGE OF PET: 7 - 10
5
out of 5
Verified
Trupanion makes enrolment simple and peace of mind knowing your family member is protected
The process was simple
- INSURER: Trupanion Canada
- POSTED: 08/12/2021
- BY:
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Because of the outstanding response to customers and what I believe is a genuine caring on the part of the staff at Trupanion for their customers and particularly their pets.
Because of the outstanding response to customers and what I believe is a genuine caring on the part of the staff at Trupanion for their customers and particularly their pets.
- INSURER: Trupanion
- POSTED: 08/11/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3