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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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I could not be happier with the…
I could not be happier with the simplicity of the process and responsiveness to new claims. No hassle and seamless!
Insurer: Figo
By: Kathleen
Great product!
The product is not cheap, but it is well worth the price!
Insurer: Trupanion
By: Thomas
Too slow in refunding
You are absolutely too slow in giving back the refund!
Insurer: MetLife
By: Jean Rose
I have been with Petfirst/Metlife for…15 years!!!
I have been with Petfirst/Metlife for many years. First off, the customer service is outstanding. If you call in, the representatives are helpful and kind. The communication about claims and what plan works best for you is wonderful. They don’t try to upsell you. The premiums are a little more expensive but I think it’s worth it for a quality product. Thanks to Petfirst/Metlife.
Insurer: MetLife
By: Georgianne
Easy to navigate
Very easy to navigate
Insurer: MetLife
By: Tanner Bearden
Wonderful Experience
It was so easy to navigate and if additional documentation was needed, I was immediately notified.
Insurer: MetLife
By: Elizabeth Mould
Easy and fast
Easy to file a claim. Clear explanation of benefits. Fast payment. My only constructive feedback would be using the issue/treatment drop-down menu. It’s tedious to try and find the correct option. For example: I can type in “S” for spay but it only takes me to treatments that start with the letter “s”. It doesn’t recognize letters after that. So I’m left having to scroll through all the S’s to find the right option. Sometimes it’s quick but others times it’s not. Overall, I still would recommend Pumpkin to all!
Insurer: Pumpkin
By: AC
Scam insurance, very bad !!!
They say they cover one visit to the vet per year, some tests, and I was paying for this for three months and it didn't cover anything at all, even though my cat had several visits to the vet and I uploaded the documents and a few minutes later they canceled it and didn't cover anything. Then they said they would call me, but they never did. I called back and they told me it was being processed. Weeks went by and they never called. I ended up canceling because what I was really doing was giving away my money. Why pay for insurance if it doesn't cover what it says is included in the plan you pay for? It's just a scam. It only takes your money away. Money