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DO NOT USE PETS BEST
I paid my premiums and our claim was denied on a technicality. It's all too often we are seeing this in healthcare for people as well as with pets. I would absolutely NOT recommend Pets Best.
Insurer: Pets Best
By: David
Tooth Extraction
My 4-year-old dog had a broken tooth on the upper right side, which required surgery. I submitted the claim to PetsBest immediately after the procedure. The following week, I received an email with a coverage explanation, confirming that 50% of my expenses were covered. Just a few days later, I received the reimbursement. Overall, it was a great experience!
Our kitten Bagel
We had to put my husband's "soulmate" cat to sleep earlier this year. He had been lost without him and our other 2 cats were not stepping up to fill his paws…. Enter this tiny orange ball of purrs…. It was love at first sight! It has been a longtime since we had an actual kitten, but some of the memories of what Holy terrors they can be led us to the search for an insurance company and plan. We decided on Pets Best accident and illness coverage ….little did we know that our little Bagel was going to need that sooner rather than later!! Pets Best was excellent from the ease of filing a claim, to communication with Bagel's Dr and us. The claim took a couple of weeks to settle, but holidays were involved, but after our deductible we received 90% of our total bill directly in our bank account! We hope we don't ever need to file a claim again,but if we do we know we are covered! Bagel is thriving and Pets Best helped us make that happen! "
I signed up with Trupanion after…
I signed up with Trupanion after reading the many positive reviews. As a fixed income senior, I made my deductible high, to ensure my monthly premiums would be what I could afford. Believing my premiums were fixed, I was upset to learn that the premiums indeed seem to increase each calendar year “due to increasing Vet costs…”?? They have gone up $25/month over the past 2 years, and are quickly becoming out of reach. This was not made clear when I signed up!
Insurer: Trupanion Canada
By: Mj
Customer experience rep disconnected…
Customer experience rep disconnected the chat - would not answer my questions about coverage, said policy docs were emailed to me (don't have them 20 minutes later) but refused to say what is in them. "Hanging up" on a customer with standard questions is appalling.
Insurer: Trupanion
By: Jeremy
Very easy to submit a claim!
Very easy to submit a claim!
Insurer: Embrace
By: Sue Sheldon
The claim submission process is very simple and painless.
The claim submission process is very fundamental and expeditious. Reimbursements are always processed timely. If there are any issues, staff provides very descriptive, concise rationale for action taken.
Insurer: Embrace
By: Brenda LaBelle
He was extremely nice and helpful with…
He was extremely nice and helpful with the process
Insurer: Fetch
By: Alexis
He was extremely nice and helpful with…
He was extremely nice and helpful with the process
Insurer: Fetch
By: Alexis