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Takes forever to pay claims
When submitting a claim it says will process in 3 days. Then it switches to 5-10 days. Then it switches to 15 days. Policy says they will be pay within 30 dqys. I'm at day 28 and nothing has been done with my claim. I'll be filing a complaint with the Attorney General. Met Life does not do what they promise in the contract but expect me to follow it or they'll cancel you. Go with another provider and skip over MetLife.
Insurer: MetLife
By: Jamie
Insurance is an business sheme, more than it is a service.
Been paying for this insurance for over two years and have yet to actually put it to use. The cost per year would have been enough to cover the annual expenses for all the standard shots, dewormers, and tick / flea preventatives which by the way are not covered here. Attempted submitting a claim for this stuff. It only lists options for new injuries, new illnesses, or micro-chipping. Even if I could submit one, it wouldn't kick in until I have paid twice what I am already paying this company in a years time ($500). And to add to it all, despite never having to use insurance fortunately, the monthly premium went up another ten dollars in 2025. "Gotta pump up those numbers, rookie!" The greed is obvious and I am sick of it... To any animal owner reading this, I would suggest shopping around. Find out what is the best value and what will cover your pets needs. Not that you don't already do this, but more importantly - Love your animals, give them some freedom, keep your pets healthy and active, as well as a variety of food options throughout life if possible. Take care.
Insurer: ASPCA
By: Forrest White
Knowledgeable rep
Knowledgeable rep. Very helpful!! I would recommend. A+++++
Insurer: Prudent Pet
By: JusticeDelayed
Everything is a pre-existing condition
Everything with Trupanion becomes a pre-existing condition. A scratch my cat had from playing with other cats became a pre-existing condition and they won't pay anything skin/fur based. It sounds like good insurance but when everything becomes a pre-existing condition for the life of your pet, then it's really not insurance at all. I have a 2 year old cat who is perfectly healthy but they managed to find 4 pre-existing conditions covering 4 entire body systems and organs. Even my vet doesn't understand how they managed that.
Insurer: Trupanion Canada
By: LJ James
Claim was processed in a timely manner.
Claim was processed in a timely manner.
Insurer: Fetch
By: Gerri
Claim was processed in a timely manner.
Claim was processed in a timely manner.
Insurer: Fetch
By: Gerri
Claim was processed in a timely manner.
Claim was processed in a timely manner.
Insurer: Fetch
By: Gerri
Claim was processed in a timely manner.
Claim was processed in a timely manner.
Insurer: Fetch
By: Gerri
Claim was processed in a timely manner.
Claim was processed in a timely manner.
Insurer: Fetch
By: Gerri
Claim was processed in a timely manner.
Claim was processed in a timely manner.
Insurer: Fetch
By: Gerri