208,287+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick response and solution to issue
Quick response and solution to issue. Helpful and friendly
Insurer: Embrace
By: MKL
If I could leave less than one star I…
If I could leave less than one star I would. I was told this was a great pet insurance company, but they consider normal things such as tartar (which every human and dog has) as 'existing conditions' and do what other insurance companies do - 'deny, delay, defend.' To be clear - the 'pre-existing' conditions were - according to our vet and the surgeon - what are 'normal' conditions, such as having GI upsets from time to time. So, not something like a pre-existing diagnosis for cancer or parvo or anything like that, which would be understandable. PLUS, they wanted to be a 'secondary' insurance carrier. Anyway, I canceled my insurance after a few months! I also told a friend I'd recommended this to, to do the same, but she'd already decided that on her own, because she had the same issues. Terrible!
Insurer: Embrace
By: Elle A.
Efficient refund …
It was easy to send in the required documents through the website. The refund with my insurance was quick and efficient. It was deposited quickly. I was very pleased!
Insurer: Fetch
By: Frances
Great customer service
Great customer service, fast claims processing.
Insurer: Embrace
By: Aleta
I was told on the phone a bunch of…
I was told on the phone a bunch of great things. Like when you put in a claim it takes a few days to be refunded if I got the wellness added to my pets insurance. But that is not true now that I put in a claim I’m told it can take almost a month. Why was I told a bunch of lies on the phone ? So you could get a new customer? I truly hope it does not take that long because if it does I won’t be staying with fetch. If I get it soon then I will change my review but I’m still not impressed with being told a different story just to hook a new customer
Insurer: Fetch Canada
By: Tammy Brown
Great experience with Nationwide Pet…
Great experience with Nationwide Pet insurance companie. Filings a claim is easy & can be done on your phone. Your refund is received within a few days.
Insurer: Nationwide
By: Teressa Johnson
Irresponsible false advertising
Pets' Best website clearly states that *all* policies cover veterinary behaviorists, yet they refuse to cover claims involving veterinary behaviorists if you don't buy a special rider to cover office visits. They claim it's not their fault their website contradicts their policy documents, so they don't have to honor it. And you can't purchase the rider to cover office visits without canceling your existing policy and starting a new one that excludes pre-existing conditions, and no other insurance company will cover pre-existing conditions either, so you're stuck with a useless policy. If they don't stand behind their own claims on their website for this issue, you can be sure they won't stand behind other assurances they make. Avoid.
Insurer: Pets Best
By: J
Best pet insurance out there!
"Very easy process and very quick response. Best Pet Insurance Company out there. Highly recommend. Thank you Pets Best!"