208,287+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Poor communication
Poor communication. Claim 9038678 has yet to be paid. I have sent in the additional information requested and so has my Vet. I have talked on the phone to resolve but apparently that failed. I have sent info requested to another claim (9127053) because original claim was closed. Just vey poor follow up. Paying the high premium does not guarantee great service.
Insurer: Pets Best
By: Dennis
Excellent services
My dog has been insured with Nationwide for 13 years. Always excellent services and prompt claim returns. I’ve decided to insure my cat for this same reason. I always recommend Nationwide to friends inquiring about insuring their pets.
Insurer: Nationwide
By: Customer
Very helpful and thorough
Very helpful and thorough. I appreciated Kevin’s knowledge and assistance. We are long time customers so I really expect good customer service, which I got. Thanks!
Insurer: Nationwide
By: Sally L Fiala
Lovely Experience
Easy to use and understand policies
Insurer: Nationwide
By: customer
Easy to Submit a Claim
So easy to submit a claim and I can submit one in less than 5 minutes.
Insurer: Embrace
By: Lindy Witz
Your quick response for reimbursement…
Your quick response for reimbursement and your easy to used web site.
Insurer: Spot
By: Oretha Rogers
Worst company I have ever encountered
These reviews have got to be fake or bots, please go look at their reviews on Yelp and filter to “most critical” on the app store to read real reviews of people experiencing how terrible Fetch Pet insurance is. If I could give them a 0 star I would. This has got to be the worst company I have ever dealt with, and mind you I was an assistant for 5 years so I have encountered my fair share of difficult people and companies. Take every bad experience i’ve had, double it, multiply by 10 and it still doesn’t compare to how dirty this company will do you. In the past two years I have tried to cancel a countless amount of times and keep getting charged over and over. We have not used this insurance for over a year and a half and not only did they make it difficult to cancel, they wouldn’t refund us for the payment that hit today. You will never see a dime of your reimbursement, as all the other reviews explain, you will get constantly denied, and good luck trying to get a hold of anyone. The customer service was horrible. Straight trash. They seriously don’t care! If you took the time to read this, please take the time to research a different insurance that values their customers and your babies.
Insurer: Fetch
By: Michelle Palaj
It was a wonderful experience.
It was a wonderful experience.
Insurer: Fetch
By: Chris
I had a rare positive experience with…
I had a rare positive experience with the former company that became Fetch, Pet Plan, and I had recommended them many times over the 12 years I had my policy; however when my premium (understandably) went up as my cat is older, I did the calculations and determined there was little financial benefit to maintaining the policy, so I called to cancel. I was given a whole pitch about all the ways my cat could get sick and need coverage- I patiently listened and explained my position, again, but when the agent repeated the whole script again, I told her I would check with my vet and see if her argument was worth considering, given his health. Talked to vet and I was correct, so I called a week later to cancel, and explained my entire position again- that I was calling back the second time after considering not canceling, but very firmly requested to cancel my policy. The agent then took several minutes reading the notes from the previous week and his claim history, and then pursued to launch into the exact same script again, and then one more time after I interrupted her that she was repeating a message a had heard now 3.5 times before. It felt manipulative and scammy, disrespectful of my very clear request, and wasted my time on what should have been a simple call, but ended up being over 10 minutes. I will not ever recommend them again.
Insurer: Fetch
By: Emily Reilly
Super easy to place and upload claim…
Super easy to place and upload claim with a quick response. I have been with them for over a year and happy so far. They did raise the fee for my lab this year, which was a surprise as its already pricey!
Insurer: Spot
By: customer