208,287+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Thank you Megan
I would like to thank Megan for going above and beyond to help me getting a pre authorization thru in record time for my dog, Markie! You are very lucky to have her working for you. I can’t thank her enough. Joanne Cain
Insurer: Fetch
By: Joanne Cain
The customer service was wonderful
The customer service was wonderful, and she explained everything to me the first time
Insurer: Nationwide
By: customer
Joshua was very polite and…
Joshua was very polite and professional. He provided excellent customer service!
Insurer: Fetch Canada
By: Victor Feng
Excellent claim settlement timeframe
Excellent claim settlement timeframe
Insurer: Spot
By: Beth
SPOT makes it easy to submit claims…
SPOT makes it easy to submit claims online, and was very quick with reimbursement without a lot of hassle or jumping through hoops.
Insurer: Spot
By: Linda Cabaniss
Choose Wisely... And Don't Choose Embrace
It should say something about the company when 24% of the reviews are 3-stars or less and 16% are 1-star. It should also tell you something about the company when the annual rate increase is predictable and will be double digits. But if you log in and get a rate quote for your pet you will get a cheaper rate than if you renew. Today's email ping-pong battle with the Embrace Claims Adjuster Manager was an exercise in futility. She kept telling me what information she had access to and refused to acknowledge that someone in the company above her level might have the information. I can't believe that USAA has aligned themselves with this company and actually recommends Embrace's services to their customers. Embrace does not understand the fundamental tenets of customer service and building brand loyalty. The very people that created the problem (Claims) are left to adjudicate the problem? That solution doesn't always work.
Insurer: Embrace
By: James Scruggs
My experience with spot pet care has…
My experience with spot pet care has been good in every way. They're very responsive and easy to deal with
Insurer: Spot
By: Melanie Grasle
Excellent customer service
Customer service was pleasant and ez to deal with and very knowledgeable about their services
Insurer: Pets Best
By: Sandi Biggins
If I could give them a zero I would
If I could give them a zero I would. This is so unfortunate. We have been HP customers since 2014. We just got notice that our premiums are going up $300 a month. I want to be clear that this post isn’t because the premium increases, it’s that fact that it increased without reason by 300 a month! When I inquired I got numerous different stories reasons why (we have not had any claims in 5 years and zero with two of the dogs). When I inquired further the excuses just continued. We will be leaving and it’s sad. We were very loyal Customers, minimal claims in the last 12 years, monthly payment NEVER missed. To get inconsistent stories, and no factual information was uncalled for. HP was in a huge lawsuit years ago for something similar to this. Steer clear lots of other insurance companies out there.
Insurer: Healthy Paws
By: Brooke
Great response after I called and they…
Great response after I called and they reviewed my claim a second time.
Insurer: Fetch
By: Nancy