217,342+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,342 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very unsatisfied
Your claim process has been incredibly frustrating. I submitted a claim on 5/20/25 and even though I submitted further required data on 5/30/25, the claim still has not been processed. You expect me to pay my monthly bill on time, yet you are in no rush to process a claim or send a check to your customers. Not too mention, I can't help the way the veterinary office writes their notes, and yet if it's not in the exact format you want, then the customer gets penalized.
Insurer: MetLife
By: Jillian
Very impressed, great service
Very impressed how quickly they processed my claims. One of my dogs got sick and underwent expensive tests. My claims were paid right away which helped enormously given the stress of having a sick pet, this was one less thing to worry about.
Insurer: Embrace
By: jeanne Paul
After one week
After one week - still unable to get into account - had to get customer service to send me my home insurance documents. Not impressed
Insurer: Sonnet
By: Scotty M
Amazing Service for 11 years and counting!
so easy to send in the required documentation and insurance payment is delivered fairly and quickly. It has been a wallet saver for the two times in 11 years that my little Dagny needed the skilled hands of a surgeon! Thank you so much!!
Insurer: MetLife
By: Kari
Charged me for insurance could not…
Charged me for insurance could not access the account so had had to purchase other insurance so I could pick up my car was told by customer service that I didn’t have a policy yet money not returned and slips mailed to me
Insurer: Sonnet
By: Ryan pollock
Easy on line process
Easy on line process, clear explanation of coverage and exceptions.
Insurer: Nationwide
By: Irene, CA
A relief while going through the worst...
I have had them since my old man was 6 months old and they are excellent! I recommend them all the time! Finally having to use it now, sadly, but they have been super kind during my guy's treatment, and they review and pay quickly, which is so helpful when you are paying large amounts for cancer treatment! Thanks Embrace!
Insurer: Embrace
By: Michelle De Leonibus
Long time customerVery satisfied with the product and…
Very satisfied with the product and customer service.
Insurer: MetLife
By: Andi or Roy
I have not received my documents for…
I have not received my documents for both of my dogs. they need to be seen for the annual visit
Insurer: Nationwide
By: Kellie Piche
The pricing is extremely inconsistent…
The pricing is extremely inconsistent from year to year. There is no ability to re-quote at different coverages without calling an agent when my price jumps or drops.
Insurer: MetLife
By: Matthew