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An Insurance Company that Gets It!
Our family knows insurance well and have been very pleased with Embrace and its quick response to our initial claim. The process was simple, easy and efficient. Our claim for our puppy's prescription diet food is being paid under the wellness plan. Puppies are sometimes born with sensitivities and often will outgrow them. Embrace is the only pet insurer that gets that. Food allergies are considered a pre-existing condition by most other pet insurance companies. Embrace covered our dog's RX food because they understand that food allergies are cureable. It just takes time to figure out the cause. Thank you Embrace for getting it!
Insurer: Embrace
By: Norien
Very satisfied with overall service
The insurance coverage is very easy to understand. It is clear and there is no ambiguous language. I have had insurance with 2 other companies in the past 10 years and there was always some hidden facts about the coverage in the fine print and ambiguous language which required interpretation. So far, Trupanion practice what they preach and I find it refreshing. Their customer service people are very helpful and go out of their way to help during trying times. I am very satisfied and I have been telling everyone I know about how satisfied i am with Trupanion. I have had to submit multiple claims because my pet had recurrences of pancreatitis, and the claims were handled in a very professional manner. There is always a confirmation of when the claim is received and within several days I received a confimation of the approved amount. The settlement is mailed, so I received it within a week. So the entire process takes about 10 days. The only imrovement would be if Trupanion could credit the settlement directly to the account of the insured party. I hope they continue their good work, they are light years ahead of the pack.
Insurer: Trupanion
By: Freda
Very satisfied with overall service
The insurance coverage is very easy to understand. It is clear and there is no ambiguous language. I have had insurance with 2 other companies in the past 10 years and there was always some hidden facts about the coverage in the fine print and ambiguous language which required interpretation. So far, Trupanion practice what they preach and I find it refreshing. Their customer service people are very helpful and go out of their way to help during trying times. I am very satisfied and I have been telling everyone I know about how satisfied i am with Trupanion. I have had to submit multiple claims because my pet had recurrences of pancreatitis, and the claims were handled in a very professional manner. There is always a confirmation of when the claim is received and within several days I received a confimation of the approved amount. The settlement is mailed, so I received it within a week. So the entire process takes about 10 days. The only imrovement would be if Trupanion could credit the settlement directly to the account of the insured party. I hope they continue their good work, they are light years ahead of the pack.
Insurer: Trupanion Canada
By: Freda
Healthy Paws is Amazing!
This was our first dog so we thought it might be a good idea to look into pet insurance. After much research, we decided on Healthy Paws and so glad we did! Healthy paws has been so helpful and informative right from the start. Then came THE incident where our dog Bosco swallowed a needle and thread! Poor guy ended up needing an emergency endoscopy on Christmas Eve! Well, Healthy Paws came through right away after filing the claim. Truly fast and caring this company is! It is quite a relief knowing that Healthy Paws has your back while you can focus on your pets needs. Bosco came home later that night and spent our first Christmas together!
Insurer: Healthy Paws
By: Sami
TERRIFIC
2011 was not the kindest year for my dear little 7 year old Hugo, a 10 lb. toy poodle. At the beginning of the year he almost died from hemorrhagic enterities and then at the end of the year he had another similar experience--both emergency vet stays of course on Sundays which meant a lot more financial cost. Then he was diagnosed with luxating patellas and even worse, degenerative disc disease which involved some amazing accupuncture and chiropratic treatments which were so helpful. Thank goodness I had just changed over from a pet insurance which I was NOT happy with to Embrace. From the very get-go of filling out the forms, etc. I recognized how organized they are. As well, the follow up is amazing and so personal. Lastly, the reimbursements are speedy and I have them go directly in my bank account which makes the whole thing so easy. Thank goodness for Embrace!!!! I would heartily recommend them for any pet owner.
Insurer: Embrace
By: Margot
All insurance should be this easy
My little dog was diagnosed with Lymphoma, and Pets Best made it simple and easy. Submit the claim, and get the reimbursement. No hoops to jump through or paperwork hassles at all. It made treatment for my dog possible; now she is in remission and we are very grateful.
Insurer: Pets Best
By: Denise
Efficiency.
It is the second year that I have changed our pet's insurance and really is the one that we have used it. We are satisfied.
Insurer: Embrace
By: Fabiana
Watch out for Low "Come On" Premium
I never had pet insurance before and bought a policy for my current Newfie when she was six months old. Now, one year later, I have been advised that my premium will be increased by 62% per month. Obviously, I think this is outrageous. Be careful about the low 'come on' premiums. Apparently, they are just that.
Insurer: Trupanion Canada
By: Karen
Puppy ate part of a shoe
I am glad I signed up for the 30-day trial! He is wquickly on the mend.
Insurer: Trupanion
By: Anne
Puppy ate part of a shoe
I am glad I signed up for the 30-day trial! He is wquickly on the mend.
Insurer: Trupanion Canada
By: Anne