PetsBest is horrible all around!!
PetsBest makes false statements on their website just to get clients. They are not the fastest company at processing claims, as I have over 8 years with another pet insurance company proving PetsBest month+ long waits at processing claim is NOT the fastest! Their employees are unqualified for the proven fact they tried denying my claim that the pets name and and service dates where not listed on the invoice.....WHICH THEY CLEARLY WERE!! Their staff members can be rude and will hangup on you and when you try to get the name of the rude employee that likes to hangup the phone, you are refused that information and refused to be connected to that person. PetsBest does not have adequate trying for their employees, making the statement on their website about having well trained staff another false statement. They also do not post real representation of customer ratings, making them deceive clients to get more business. I would NEVER recommend such a deceitful, lying and corrupt company to anyone!! Do your research and def. do not choose PetsBest!!!
- INSURER:
Pets Best
- POSTED: 11/01/2023
- BY: Mike
- BREED: English Bulldog
- AGE OF PET: 0 - 3
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Improvement
The first 6 months they were terrible.Lately when you call you get a pleasant person who speaks English.I insure 3 dogs with them …a few claims and I thought they would choose not to renew …they did renew with no premium increase- and gave me an additional $500 of insurance @ no charge.Keep it up met life
- INSURER:
MetLife
- POSTED: 08/24/2023
- BY: Anna
- BREED: English Bulldog
- AGE OF PET: 0 - 3
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Excellent customer service …Tesha Fundora
Tesha is excellent!!! I’m new with MetLife. I was getting frustrated with submitting a claim. I was lucky enough to get Tesha I have not had a problem since Tesha’s assistance. As long as Tesha is employed with MetLife I will be a loyal customer
- INSURER:
MetLife
- POSTED: 07/10/2023
- BY: Sue
- BREED: Yorkshire Terrier
- AGE OF PET: 0 - 3
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Easy
Signing up was easy. The person was helpful and knowledgeable. A pleasant experience.
- INSURER:
Trupanion
- POSTED: 04/29/2023
- BY: Holland
- BREED: Bernedoodle
- AGE OF PET: 0 - 3
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Easy and speedy service!
It was easy to chat with someone via messaging and also a live person. They also made it easy for me to submit the claims and reviewed and decisioned them quickly
- INSURER:
Trupanion
- POSTED: 03/21/2023
- BY: Julie
- BREED:
- AGE OF PET: 0 - 3
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Trupanion made me smile
After filing my claim yesterday, I received a response today. Trupanion covered what they said they would cover, quickly and efficiently. But while this quick response made me smile it’s not what brought tears to my eyes. It was the comment,”Give Milo some extra love for us.” Those caring words written by a stranger assured me that out of all the pet insurance companies I picked the right one.
- INSURER:
Trupanion
- POSTED: 02/22/2023
- BY: Patricia
- BREED: Cairn Terrier
- AGE OF PET: 0 - 3
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Claim
ASPCA is absolutely customer friendly. They go out of their way to answer any questions I have. And it is so easy to submit a claim on line. I highly recommend ASPCA pet insurance. It will pay for itself each year.
- INSURER:
ASPCA
- POSTED: 02/20/2023
- BY: Keith
- BREED: Welsh Corgi-Pembroke
- AGE OF PET: 0 - 3
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Highly recommend
I have had healthy paws for 3 years now going on 4. They have always been extremely fast with my reimbursement. They don’t ask a million questions also. I would highly recommend them.
- INSURER:
Healthy Paws
- POSTED: 12/12/2022
- BY: Tracy
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Your people I thoughtful and caring and I could not have had a better experience.
Your people I thoughtful and caring and I could not have had a better experience. Thank you so much for helping through an extremely stressful time.
- INSURER:
Trupanion
- POSTED: 11/18/2022
- BY: RITA
- BREED:
- AGE OF PET: 0 - 3
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Happy new pet insurance owner
The process was easy to do and your company comes highly recommended
- INSURER:
Trupanion
- POSTED: 11/03/2022
- BY: Reynold
- BREED: Chihuahua (Short Coat)
- AGE OF PET: 0 - 3
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