225,209+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,209 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Denied
Denied an emergency vet visit because somehow a broken bone is a pre-existing condition? No recourse or re-review is possible until I go through my state's complaint process.
Insurer: Pets Best
By: Miranda
Bordatella
"My dog has a pretty severe reaction to the injectable version of the Bordatella shot and has to get a Benadryl before hand. I didn't know whether Pets Best would consider the Benadryl necessary and they did when the processed the claim!. I have referred many people because their processes and support are fast and friendly!
Insurer: Pets Best
By: Phyllis
Always easy
So easy to submit a claim and they were very fast to review it and to pay to my account. I’ve been very very happy with them.
Renewal rate
Switched to MetLife from ASPCA for cost. Never put in a claim but second year premium went up 160.00. Called customer service told increase do to age 4yrs to 5yrs and where I resided didn’t change and inflation. I could not see why I was being raised over 40%. Cancelled policy beware of their pricing policy
Insurer: MetLife
By: Vincent
Pets Best Garbage Insurance
Pets Best stiffs you on claims but the first on line to collect their premiums. Nothing is a covered service. Absolutely the worst.
Jackson’s Emergency Pet Visit
I had to take our pug Jackson to the emergency vet late at night because he was coughing and gagging. We were worried that he had swallowed something that was blocking his airways. Fortunately, the X-rays showed that he didn't have any obstruction and gave him a cough suppressant. I submitted our claim to Pets Best that very night and they notified me the very next day of the benefits and coverage. I received the payment 6 days later. I am so relieved to have pet insurance from Pets Best as they are incredibly responsive and timely.
Snake bite claim
I honestly couldn’t be more pleased with my experience. I had completely forgotten that I had pet insurance on my three dogs. In fact, it wasn’t until I saw the upcoming premium charge at the end of the month that I remembered I had the coverage! That turned out to be such a blessing. My nine-pound little Lulu was bitten by a cottonmouth snake here in North Florida, and we were so grateful that she survived. The veterinary bill was extremely expensive, and I wasn’t even sure what my insurance coverage included. Filing the claim was incredibly easy. I was able to do everything right from my phone by simply taking pictures and submitting the information. The process was so convenient and stress-free, especially during what was already a very stressful situation. And then you came through! You reimbursed after my copay and the covered percentage and paid the difference, which was such an unexpected relief. Knowing that Lulu was able to survive such a frightening experience was already a huge blessing. Having insurance that I had forgotten about turn around and help with such a large veterinary bill was the added gift. Thank you for making the claims process so easy and for providing the peace of mind that comes with knowing my dogs are protected. I’m definitely grateful I remembered that premium charge!
Fast response
Very happy with the response on my claim. I was surprised how quickly it came and I got my check quickly too!
Insurer: Pets Best
By: Lynnette
Pets Beat
"I had no idea if I would ever need to use this insurance and dreaded the thought of it. However when my dog started having problems we knew we had to have them addressed. After filing our first claim, I realized that this is exactly what we've been paying for and am very thankful each time we get a reimbursement to help with the unexpected costs that come with pet ownership. "
Tearing up when seeing such a prompt claiming assistance
My cat is currently undergoing lymphoma treatment, and he is absolutely my everything. Going through this is not only incredibly expensive, but it is also completely heartbreaking. I can barely hold back my tears every time we have to see the doctor. During this painful time, the only real support I have found is from my friends and from my insurance, Pets Best. I am eternally grateful to you guys. I could never have imagined feeling so supported, and because of your help, I am truly looking forward to my pet's recovery. Thank you for being the best, from the bottom of my heart. Sincerely, Kate and the meow of her life, Milo ❤️🐾