225,209+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,209 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pet Insurance
Kept refusing my claim after 3 submissions of necessary information.
Claims Experience
Great. It was quick and easy to submit and receive the payment
Insurer: Adoro
By: Luz
Claims Experience
Customer service is excellent. The app is very easy to use and claims are handled quickly and efficiently.
Insurer: Adoro
By: Mary
Hershey owes his life to Pets Best!
Hershey is my precious Emotional support Cockapoo and I just couldn't imagine him being gone at only 6! Luckily we had Pets Best insurance and we were able to get the best care possible for a tumor pressing on his vena cava and probably Cancer 😭 but, Dr Fontes @ OSU was able to remove it and it wasn't cancer, our baby came home and is doing well, Thanks To having pet insurance, you know she never know, grateful for sure!
Insurer: Pets Best
By: Beth
Pets Best Worth It
My 1 year old german shepherd was vomiting abd not earing, losing weight my vet got her in right away. Did a lot of tests. Treated for GI upset. I had a follow up to test for Addisons disease which thankfully was negative. I submitted both claims, and had a response within a week and payment for both claims within 3 days of the response. Its better to have insurance and not need it than having a huge bill or worse not being able to help your animals. I never want to be in that position of making a decision because of the cost I know Pets Best has our backs.
Health comes first
Happy to have made the decision to purchase health insurance for my puppy, he received the professional care he needed and my wallet received support.
Diabetes Diagnosis
I took my wonderful cat to the vet with an issue of him peeing outside the box. Expecting a diagnosis of “he’s all fine just a weird cat” like normal, and a relatively cheap vet bill, it was unfortunately a very different situation. After an examination of urine and blood it was shown that my poor baby had diabetes. I was presented with a vet bill of $1.4K, and then an additional follow up appointment quote for 1.1k. With his Ketone at the level they were I was also presented the possibility of an emergency vet visit in the chance he got ketoacidosis, which could have ran me close to 10k. This is a total that immediately sent me into a panic, but I showed the vet I had pet insurance and I was holding it together until she read that EVERYTHING would be covered through my insurance. I started crying out of joy knowing that I could get the expensive care my angel needed without a VERY large financial burden on my shoulders. Now me and my kitty are both happy, he has his meds he needs, and instead of vet bills we get to spend that money on SO MANY cat toys.
Initial Information and Policy Information
My initial overall experience with PHI is excellent. Just purchased coverage for my dog. Excellent customer experience. I notice some negative comments in the reviews. People have to understand that the purpose of insurance is to protect you for an unexpected injury or accident not for preexisting medical conditions or excluded conditions. Read the policy people !
Insurer: PHI Direct
By: Dave
Glad to have
I am glad to have Pets Best insurance. We purchased the insurance for our poodle puppy because we know how expensive accidents and illnesses can be. 6 years later, we have had one major claim and several more routine claims. Pets Best has always come through. Claim are easy to file and are paid promptly. We have peace of mind knowing that even with a major claim, we can afford to take care of our pet.
Insurer: Pets Best
By: Liz
Great Experience for Two Years
I have had Pets Best insurance for two years, and I have consistently had great experiences with the claims process. It’s easy, straightforward, and fast. My most recent claim was processed and paid in less than a week! I have never had to question, dispute, or argue over a claim, which has given me a lot of confidence in having Pets Best for my pet’s insurance needs. I highly recommend Pets Best!