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Great customizable coverage!
Great communication from support staff, always felt like I was in the loop. Great customization options in the plan I put together. Wished there was a quicker turnaround time for claim reimbursement.
Insurer: Embrace
By: Jon
Healthy Paws has been awesome for my dog Niko, & I
I am so happy to have made the right choice for my pet, Niko. She is a St. Bernard who will be 2 in August. In March of this year she was diagnosed with Epilepsy, after several terrible seizures. I got her insurance with healthy paws last July, and it has been a life saver. She spent 3 nights in the emergency pet hospital, and I did not have to worry about paying for it, as well as worrying about her. We are still working out the dosage for her medications, and I could not be happier with Healthy Paws and how they have handled my claim. I am in the (people) insurance business, and have been in sales, claims, and customer service. So I understand the insurance industry, and they are wonderful. Niko and I thank you!!
Insurer: Healthy Paws
By: Vicky
Fair Claims Policies & Pre-existing Conditions
I'm very happy with this company thus far. Embrace's level of coverage is among the top I've encountered in pet insurance. With a pure-bred dog, I was excited to find an insurance company that did not exclude breed-specific conditions or that essentially considered having a pure-bred to be a pre-existing condition. Plus, Embrace was up front from the get go about what would be considered a pre-existing condition so that there wouldn't be any surprises on down the road. I really like the WAY that they handle claims, too. Scheduled plans really rip you off (ie VPI), and I am happy with Embrace's flexible coverage (you can choose your deductible, maximum coverage, and percentage to be reimbursed). All in all, I only have good things to say about this company. Whatever company you choose, I strongly warn you against choosing a pet insurance company that a) has a scheduled plan, b) will not cover breed-specific conditions, and/or c) will consider a claimed condition from one policy period to be a pre-existing condition in the following policy periods. Thanks for being an honest and fair company, Embrace!
Insurer: Embrace
By: Suzie
Excellent overall!
Excellent turn around from time of claim until payment is received!
Insurer: Trupanion
By: Pat
Excellent overall!
Excellent turn around from time of claim until payment is received!
Insurer: Trupanion Canada
By: Pat
Beneficial, Helpful and Completely Worth It
My 2 and a half year old dog had to undergo emergency spinal surgery in April for ruptured discs in her spine-- a common injury with her breed (she is part dachsund). I am extremely happy with Healthy Paws and how my claim was handled. Once I sent all the requried documents they took over and completed the claim in a timely, helpful manner. I also received a follow-up email asking about my dog's progress and recovery, which I thought was extremely thoughtful and kind. I will definitely recommend Healthy Paws insurance to everyone I know who has a pet.
Insurer: Healthy Paws
By: Lara
Very Pleased
Our dog is now recovering from the second of 2 ACL surgeries. We have been very pleased with the customer service we received. Our questions have been replied to very promptly. Our only complaint was the length of time it took this time for reimbursement but that was apparently due to a new system being implemented. I would use Embrace again for future pets and recommend it to others.
Insurer: Embrace
By: M.
Well worth it!
It was a pleasant surprise to receive three checks for my dog's surgery and the follow-up. The process was easy and took very little time. Although it took a while to receive the checks, Embrace kept me informed of progress via email so I could focus on other things, like Daisy's recuperation.
Insurer: Embrace
By: Muriel
Awesome!
Easy to understand policy. Simple and fast claims process!
Insurer: Trupanion
By: Valerie
Awesome!
Easy to understand policy. Simple and fast claims process!
Insurer: Trupanion Canada
By: Valerie