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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.

235,072 total


Most selected providers in "November, 2025"

This chart shows the distribution of the most selected pet insurance providers in November, 2025.

Providers with highest rating

Embrace

20,306 reviews

4.9
Healthy Paws

10,740 reviews

4.9
Fetch

27,416 reviews

4.9
Trupanion

62,918 reviews

4.8
Nationwide

21,417 reviews

4.8

Category with most reviews

This chart shows the distribution of review categories.

December 04, 2025

Just another scam

The AKC insurance was just like every other one we've tried. Every excuse possible not to pay anything. The list of exclusions that they come up with is really ridiculous, and the whole industry exists to collect money and pay out nothing. Farther ahead to just put the premium money in a savings account for future needs.

Insurer: AKC

By: Linda

Useful
December 04, 2025

If your pet gets sick, get ready to pay through the nose on your premium

Pet's Best likes to use the same line that premiums increase due to your pets age and rising vet costs (that part is ridiculous). But now for the second time, I've had a dog that required more than the normal amount of medical attention. Even with the 80% reimbursement, you still go out of pocket a bit. The problem stems from when the policies are up for renewal. This is the second year in a row where they have nearly doubled my premium and use the "your pet is getting older" response. Truth of the matter is this - the more claims you file, the more your premium is going to spike and they know you can't switch because most insurance carriers won't cover pre-existing conditions. If I was more fiscally solvent it wouldn't be an issue but I just keep getting screwed over every time one of my dogs gets cancer or has a failing organ.

Insurer: Pets Best

By: Eddie

Useful
December 04, 2025

AMANDA 'EXEMPLARY' CUSTOMER SERVICE FOR LADY REDD

AMANDA DEMONSTRATED 'EXEMPLARY' CUSTOMER SERVICE, SHE WAS 'VERY KNOWLEDGEABLE' ABOUT THE VARIOUS BENEFITS FOR MY PARTICULAR PLAN FOR LADY REDD. SHE TOOK THE TIME TO EXPLAIN 'IN DETAIL' ABOUT THE COVERAGES AND AMOUNTS. SHE MADE SPECIFIC RECOMMENDATIONS FOR EACH ITEM COVERED IN LADY REDD'S POLICY, PER MY QUESTIONS AND NEEDS. SHE WAS ALSO VERY 'WARM AND PERSONABLE' IN REGARDS TO MY PET'S PARTICULAR BREED. THE QUOTE IS ALSO AMAZING FOR THE SERVICES NEEDED. AMANDA WAS ALSO EXPEDITIOUS IN GETTING MY POLICY DOCUMENTS SENT OVER TO ME. MY EXPERIENCE WITH AMANDA WAS A 'PLEASURE AND DELIGHT.' I REALLY APPRECIATED CONNECTING WITH AND TALKING WITH HER. SHE WAS 'AMAZING!'

Insurer: Fetch

By: Robin Webb

Verified December 04, 2025

Cannot recommend Healthy Paws enough

Cannot recommend Healthy Paws enough. My incredible Maine Coon feline had an ongoing medical crisis that lasted for almost 18 months that was extremely hard to diagnose. Eventually, through persistence and the support of Healthy Paws - we were able to figure it out and treat him accordingly. He has now totally recovered and is living his best life with years and years left. This would not have been possible without the unrelenting support from Healthy Paws through endless procedures and diagnostic tests to get it right. Healthy Paws has my eternal gratitude and absolute confidence.

Insurer: Healthy Paws

By: D P

December 04, 2025

Amanda Mello was a pleasure to work…

Amanda Mello was a pleasure to work with! Thank you, Amanda for the help in getting set up.

Insurer: Fetch Canada

By: N. D.

Verified December 04, 2025

Fast,easy,no nonsense pet insurance.

I had pet insurance on my 2 dear pups back in 2005. It was a nightmare to get any money back. Had to get paper copies from Vet,fill out long claim forms with lots of details,mail it in ,then was often called for more info. Not with Pumpkin,my husband uploads the paperwork that my Vet is nice enough to email me. I fill out a few important questions on Pumpkins online claim form,upload the documents and that's it,no questions asked! Now that I have direct deposit I get reimbursed so quickly! I've called customer service for some questions and they answer the phone is than less a minute. That's unheard of these days. I am so happy my dear pup has Pumpkin insurance to help with the costs of her care

Insurer: Pumpkin

By: Marianne

Verified December 04, 2025

Paid very quickly

Paid very quickly, no extra documentation needed.

Insurer: Fetch

By: Teri

December 04, 2025

STAY AWAY FROM HEALTHY PAWS!

I have senior dogs who have been with Healthy Paws since they were puppies and we were just notified that our rates are increasing by over 400%. Healthy Paws is doing this to all senior pets now, they're trying to get rid of them. It's sadistic. They're now owned by the insurance company Chubb and Chubb ONLY cares about making money, they care nothing about our pets or the promises Healthy Paws made to us when we first opened our policies. Not only are our premiums increasing by over 400%, but they're reducing our reimbursements from 90% to 70% and raising our deductible. Please join the Facebook group called "Senior Pets Priced Out By Healthy Paws" and do a Google search for the dozens and dozens of Reddit threads that so many folks are writing about the BS that Healthy Paws/Chubb is currently trying to pull. It's absolutely horrifying. My monthly premiums are going from the $300's to the $1200's. PER MONTH. Even ChatGPT took a few tries to understand this when I was running my new premium scenarios through it- it kept thinking I meant $1200 per YEAR. This is completely criminal behavior. And don't believe all the fake positive reviews that all these new fake accounts are leaving on TrustPilot- FAKE, FAKE, FAKE. Senior pets are getting royally screwed over by Healthy Paws and Healthy Paws/Chubb COULD NOT CARE LESS. They want to get rid of us. It's so sad because they used to be such a decent company. :(

Insurer: Healthy Paws

By: Schmitt

Verified December 04, 2025

I have 5 dogs and my poor Buddy just…

I have 5 dogs and my poor Buddy just passed away MetLife Paid policy limits of $5000 twice in the last 3 years no agreements. Highly recommend anyone with pets have insurance

Insurer: MetLife

By: Jeff Kaplan

Verified December 04, 2025

Trupanion has exceeded all of our…

Trupanion has exceeded all of our expectations. At a time when we were so concerned about our Maisy, trupanion covered so much that we could focus solely on our beloved Maisy. Thank you.

Insurer: Trupanion

By: Lucy

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